Paul Brack
Plainfield,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Hub Coordinator
Turtle & Hughes
Bridgewater , NJ
06.2012 - 04.2014
- Monitored inventory levels and ordered supplies as needed.
- Monitored and maintained efficient product transport for (3) hubs.
- Responsible for implementing the plan to become more of a paperless office environment.
- Maintained open communication with management, team members and stakeholders, resulting in successful project outcomes.
- Communicated daily with onsite warehouse crew members and shipping to ensure product availability and delivery as needed.
Warehouse Credit Administrator
Marc Jacobs Warehouse International LLC
Carteret, NJ
08.2011 - 06.2012
- Monitored and updated customers' account information in the company database.
- Performed daily reconciliations of accounts receivable and aging reports.
- Maintained accurate records of all customer interactions in accordance with established guidelines.
- Negotiated payment arrangements with customers who have outstanding balances past due date.
- All items were shipped accordingly.
- Inspected incoming shipments for damage or discrepancies.
- Repaired minor damages for items under warranty.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered calls per shift to assist with customer questions and concerns.
Medical Marketing Representative
Medical Marketing Studies
Scotch Plains, NJ
04.2008 - 07.2011
- Responded promptly to customer inquiries regarding products or services via phone calls or emails.
- Desktop research of physicians that are considered KOL in their field of medicine via Internet.
- Exported contact information and CVs to Excel.
- Identified key influencers in the medical industry who can be used as advocates for our clients and their services.
- Researched current trends in medical trials.
- Databases most frequently were Healthgrades, Vimo and Vital Statistics.
Credit and Collection Analyst
Connections Personnel Inc.
Scotch Plains, NJ
05.2005 - 04.2008
- Compiled data from various sources into comprehensive reports for management review.
- Identified opportunities for process improvement within the collections department.
- Maintained accurate records of all collection activity using the company's software system.
- Researched and resolved customer disputes regarding billing errors or discrepancies.
- Processed charge backs for misapplied and payment errors.
- Reviewed and released orders that were referred to the Credit and Collections Department.
- Interacted with sales and customer support in n attempt to resolve various issues that delayed payment.
Stocking Associate 3rd Shift
Walmart
Watchung, NJ
09.2004 - 11.2007
- Arranged product on shelves following merchandising guidelines.
- Assisted customers in locating products on the shelf or in the backroom.
- Maintained safety for customers via floors were cleared, cleaned and overage were palletized and returned to the loading area.
Assistant Collections Manager
Excelled Sheepskin & Leather Coats Warehouse
Carteret, NJ
02.2000 - 08.2004
- Referred resolved disputes, credit worthiness and recommendations to the Credit Manager for approval or to disapprove according to company's policy.
- Performed skip tracing activities when necessary to locate delinquent customers.
- Negotiated settlements with customers in order to collect past-due balances.
- Maintained detailed records of all collection activities, including payments received and repayment plans established.
- Reached out to customers via phone or mail to collect outstanding payments via one-time or negotiated installment methods.
- Reviewed customer financials for accuracy and completeness.
- Reviewed credit applications and payment history
- Researched complex accounts to identify potential solutions.
Benefits Assistant/CFS
Bell Atlantic Mobile
Bedminster/Morristown, NJ
06.1995 - 03.2000
Vimo
- Compiled monthly reports on health care enrollment and status changes.
- Generated periodic reports detailing the status of various benefit accounts such as life insurance, health insurance and retirement contributions.
- Deleted an updated building codes.
- Provided customer service support via telephone or email regarding various aspects of employee benefits programs.
- Processed factsheets and benefit forms.
- Interacted with employees, insurance companies and regional HR departments.
- Maintained current knowledge of applicable laws, regulations, policies and procedures pertaining to employee benefits programs.
- Maximized collections while maintaining the highest standard of customer service.
- Customer retention.
- Keeping losses due to fraud to a minimum.
Collections Manager
Upsala College
East Orange, NJ
09.1989 - 06.1995
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Created reports for management on past due accounts and delinquency rates.
- Processed deferments, cancellations and collaborated with the school's Bursar and EOF departments to improve and assist in increasing student enrollment.
- Prepared financial reports for meetings with the school's president and various department heads.
Senior TOL Sales Collector
Chase Manhattan Leasing Corp
Paramus, NJ
05.1985 - 06.1989
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained accurate records of all collection activities in the system database.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Managed customer accounts by obtaining payment information and updating records.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Oversaw settlement, discharge and sale of repossessed items.
- Filed proof of claims for bankrupt accounts
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Wrote charge off reports.
Education
Master of Science - Human Resources Management
Upsala College
East Orange NJ Bachelor of Science - Business Administration
Virginia State University
Petersburg, VASkills
- Meeting Facilitation
- Innovation and Creativity
- Industry Expertise
- Team Management
Timeline
Hub Coordinator
Turtle & Hughes
06.2012 - 04.2014
Warehouse Credit Administrator
Marc Jacobs Warehouse International LLC
08.2011 - 06.2012
Medical Marketing Representative
Medical Marketing Studies
04.2008 - 07.2011
Credit and Collection Analyst
Connections Personnel Inc.
05.2005 - 04.2008
Stocking Associate 3rd Shift
Walmart
09.2004 - 11.2007
Assistant Collections Manager
Excelled Sheepskin & Leather Coats Warehouse
02.2000 - 08.2004
Benefits Assistant/CFS
Bell Atlantic Mobile
06.1995 - 03.2000
Collections Manager
Upsala College
09.1989 - 06.1995
Senior TOL Sales Collector
Chase Manhattan Leasing Corp
05.1985 - 06.1989
Master of Science - Human Resources Management
Upsala College
Bachelor of Science - Business Administration
Virginia State University
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