Paul Brobby
The Bronx,NY
Summary
Knowledgeable [Desired Position] with background in managing office operations and supporting executive-level staff. Successfully coordinated schedules, handled correspondence, and organized meetings to enhance team productivity. Demonstrated organizational and communication skills while maintaining high level of confidentiality.
Senior administrative professional with proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
Catholic Community Services
10.2020 - 04.2024
- Supported program operations by preparing and updating documents, reports, and spreadsheets
- Created and updated records and files to maintain document compliance
- Offered technical support and troubleshot issues to enhance office productivity
- Managed electronic records database and handled all file requests
- Acted as backup for other employees by providing support and adapting to requirements of department
- Coached new employees on administrative procedures, company policies, and performance standards
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings
Front Office Manager
Four Points by Sheraton Downtown NYC
03.2019 - 08.2020
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Coached employees through day-to-day work and complex problems
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Developed procedures to establish accurate and organized check-in and check-out processes
- Created, prepared, and delivered reports to various departments
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Front Desk Agent
Hudson River Hotel
02.2018 - 05.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins, and check-outs
Assistant Store Manager
Jacks World
10.2014 - 04.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Processed payments for credit and debit cards and returned proper change for cash transactions
Education
Master of Science - Finance
Lehman College
Bronx, NY09-2025
Skills
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
- Expense reporting
- High-level multitasking
- Budget management experience
- Human resources support
Accomplishments
- Scheduling - Organized technician schedule for customer jobs.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Responded to over 200 customer inquiries each day.
Languages
English
Native or Bilingual
Timeline
Senior Administrative Assistant
Catholic Community Services
10.2020 - 04.2024
Front Office Manager
Four Points by Sheraton Downtown NYC
03.2019 - 08.2020
Front Desk Agent
Hudson River Hotel
02.2018 - 05.2020
Assistant Store Manager
Jacks World
10.2014 - 04.2018
Master of Science - Finance
Lehman College
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