Paul Brock
Orlando,FL
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Logistics
Costco Logistics
Orlando, United States
10.2021 - 01.2022
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Tracked orders and notified customers of status or potential delays.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Reported customer feedback to management.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Senior Produce Clerk
Sprouts Farmer Market
Orlando, FL
11.2020 - 10.2021
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked product levels and recommended new purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
Maintenance
Costco
Austin, TX
05.2008 - 05.2019
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Checked for storm damage around property and contacted supervisor with findings.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supervised supplies in inventory and submitted reorder requests.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Operated compactors and balers to discard cardboard boxes and trash.
- Collected, sorted and transported recyclable materials.
- Organized daily cleaning schedules for custodial team.
Medic
US Army
Killeen, TX
04.2004 - 04.2008
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Education
Associate of Arts - Arts
Austin Community College
Austin, TX05.2017
Skills
- Schedule Coordination
- Customer Needs Assessment
- Decision Making
- Performance Review and Optimization
- Work Delegation and Tracking
- Attention to Detail
- Verbal and Written Communication
- Progress Tracking
- Problem Solving
- Customer Relations
- CRM Software
- Desktop and Laptop Computers
Timeline
Logistics
Costco Logistics
10.2021 - 01.2022
Senior Produce Clerk
Sprouts Farmer Market
11.2020 - 10.2021
Maintenance
Costco
05.2008 - 05.2019
Medic
US Army
04.2004 - 04.2008
Associate of Arts - Arts
Austin Community College