Paul Browne
Houston,TX
Summary
Dynamic professional with extensive hospitality and advanced marketing experience. Over a decade of success in driving customer satisfaction and engagement through innovative service and strategic marketing. Eager to apply top-tier customer service skills and marketing acumen to enhance your dining experience.
Overview
11
11
years of professional experience
Work History
Director of Marketing Ops and Client Relations
Brand Ranch Media
10.2023 - 04.2024
- Orchestrated comprehensive marketing campaigns and client relations strategies, improving client engagement and satisfaction.
- Enhanced cross-departmental collaboration, driving efficiencies and service excellence, key to high-paced environments like restaurants.
Entrepreneur and Marketing Consultant
See Summary
05.2013 - 08.2023
- Founded and led a digital marketing firm, delivering innovative solutions to diverse industries including healthcare, real estate, banking, heavy industrial, and hospitality (Harold's In the Heights and Low Tide).
- Led social media marketing research at Memorial Hermann for their entire physician workforce on emerging best practices for HIPPA compliance on personal accounts, showcasing ability to take initiative and execute in complex and dynamic environments.
- Developed and managed high-impact projects such as an educational short for the Harvard to Houston initiative, for which work was submitted for an Educational Emmy, demonstrating excellence in content creation and public engagement.
- Directed marketing efforts for major events and campaigns, such as the Wealth and Passive Income Expo, an annual event drawing thousands, aligning with the evolving needs of establishments with heavy foot traffic where impeccable execution under stress is paramount.
Lead Bartender /Head Mixologist
Samurai Japanese Steak And Sushi
08.2013 - 12.2013
- Created a wide array of innovative drinks, significantly enhancing customer satisfaction and fostering repeat business.
- Served as the primary contact for guest interactions at the bar, exemplifying outstanding customer service and detailed product knowledge.
Server /Restaurant Waiter
Hungry's Café And Bistro
12.2012 - 08.2013
- Delivered exemplary service managing diverse customer needs, showcasing strong foundational skills in hospitality and customer care.
- Managed operational duties with efficiency, maintaining high standards of service during peak hours, reflecting the ability to thrive in high-pressure environments.
Education
Bachelor of Arts - Mass Communications
Sam Houston State University
Huntsville, TX05.2013
Skills
- Customer Service Excellence: Deep understanding of customer engagement techniques and proven ability to enhance customer experiences
- Strategic Marketing & Communication: Expert in crafting marketing strategies that resonate with diverse audiences, crucial for creating personalized guest experiences in hospitality
- Project Management: Adept at leading high-stakes projects and events, applicable to managing restaurant operations Creativity & Innovation: Strong creative thinking skills, useful for menu suggestions and enhancing the dining experience
allydigital.org
I carry with me 10 plus years of digital marketing experience in Houston. I've worked for startups, large regional businesses like Memorial Hermann, national firms and I've built businesses from the ground up to hit the moving targets of digital marketing today. Ally Digital is a consultancy I created to house my works over my time in the marketing industry, to tell my story and to support other businesses in need of guidance.
Timeline
Director of Marketing Ops and Client Relations
Brand Ranch Media
10.2023 - 04.2024
Lead Bartender /Head Mixologist
Samurai Japanese Steak And Sushi
08.2013 - 12.2013
Entrepreneur and Marketing Consultant
See Summary
05.2013 - 08.2023
Server /Restaurant Waiter
Hungry's Café And Bistro
12.2012 - 08.2013
Bachelor of Arts - Mass Communications
Sam Houston State University
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