PAUL BUCKLEY
North Reading,MA
Summary
Seasoned Administrative Director at Brigham and Women’s Hospital, adept in organizational leadership and data analysis. Spearheaded strategic expansions and operational efficiencies, enhancing divisional performance by over 30%. Renowned for exceptional communication and staff management, consistently elevating patient and provider satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Director
Brigham and Women’s Hospital
09.2021 - Current
- Company Overview: Division of Breast Surgery
- Directs financial, strategic and operational efforts for BWH Breast Surgery
- Oversight of 13 surgeons, 9 physician assistants, 1 nurse practitioner, and 40+ research and administrative support roles
- Oversees Breast Surgery network development strategies and efforts including expansion to MGB sites at Milford and Pembroke
- Collaborates and indirectly oversees Breast Surgery operations at DFCI and South Shore Hospital
- Developed and utilizes appropriate statistical and financial performance measure and produce meaningful reports that enable management to make good operational decisions, as well as monitor and continually improve performance
- Division of Breast Surgery
Practice Administrator
Brigham and Women’s Hospital
08.2019 - 09.2021
- Company Overview: Division of Urology
- Management of clinical and administrative operations at all BWH Urology ambulatory locations – direct oversight of BWH main campus clinic and BWFH Faulkner Hospital (2); indirect oversite of community Urology locations in Foxboro, Pembroke, Westwood, Milford and South Shore
- Oversee divisional operations of 18 surgeons, 8 physician assistant, 1 nurse practitioner with direct supervision of 3 operations supervisors, 1 administrative coordinator, 3 billing coordinators, 9 LPNs, 10-15 medical assistants, 9 practice assistants and 20 administrative assistants
- Financial oversight of Urology ambulatory clinics and outpatient procedures
- Spearheaded complex and multi-disciplinary initiatives delegated to achieve strategic, operational, and financial objectives of the Division
- Continually improving satisfaction across the Division
- Developing, managing and administering programs to foster high standards of patient/customer/provider satisfaction
- Continually monitoring process for improvements
- Division of Urology
Administrative Manager
Brigham and Women’s Hospital
11.2016 - 08.2019
- Company Overview: Division of Urology
- Management and oversight of Urology administrative operations in ambulatory clinic(s) located on the main campus, BWFH Faulkner Hospital (2), BWH/MGH Foxboro Health facility, as well as Dana Farber multi-discipline GU clinic
- Manages 20+ FTEs directly with 12 Urologist, as we continue to grow and recruit more physicians
- Serves as an internal consultant and facilitates improvement teams through the life cycle of a project, including problem and scope definition, measurement and analysis, pilot testing, and improvement sustainment
- Lead complex and multi-disciplinary initiatives delegated to achieve strategic, operational, and financial objectives of the Division of Urology
- Facilitates the recruitment, onboarding and HMS promotions for the Urology Faculty in partnership with the Department of Surgery
- Oversees all functions that support the practice; including but not limited to physician templates, scheduling systems, customer service, human resources, and billing
- Successfully implemented template optimization, direct scheduling and decision trees in the division with the assistance of the Ambulatory Services team
- Division of Urology
Administrative Coordinator
Brigham and Women’s Hospital
08.2015 - 11.2016
- Company Overview: Division of Urology
- Managed, day-to-day administrative operations of the ambulatory outpatient Urology clinic
- Supervise 15 FTEs, including hiring, corrective action, maintenance of personnel records, and performance reviews
- Identified and resolved staff related issues and problems
- Sought out and implemented administrative best practices to support Physician Pool B requirements
- Successfully implemented the EPIC electronic medical record system in Urology
- Manage physicians’ templates and schedules in EPIC
- Developed and implemented many new procedures and policies in the outpatient setting, involving but not limited to quality improvement projects
- Created a comprehensive training manual for new administrative assistants and new patient coordinators
- Division of Urology
Senior Administrative Assistant
Brigham and Women’s Hospital
05.2014 - 08.2015
- Company Overview: Division of Urology
- Provided support to division leadership; including the Chief of Urology and Sr
- Administrative Director
- Supported the clinical and administrative needs of the Chief of Urology
- Responsible for oversite of all the departments purchase orders, check requests, physician and recruit reimbursements, and supply purchasing
- Division of Urology
Administrative Assistant III
Brigham and Women’s Hospital
03.2013 - 05.2014
- Company Overview: Department of Neurosurgery
- Manage clinical and administrative functions for the Center for Pituitary and Skull Base Surgery
- Project management and quality improvement initiatives; CPIP
- Served as the Kronos timekeeper for the department
- Booked surgeries, radiological testing and follow-up care for multiple surgeons
- Department of Neurosurgery
Staff Assistant III
Massachusetts General Hospital
06.2011 - 03.2013
- Company Overview: Department of Neurosurgery
- Credentialing Coordinator for all clinical and non-clinical hospital appointments
- Oversite and facilitate all academic appointments and promotions at Harvard Medical School
- Management of the Chief of Neurosurgery’s calendar as well as the department time off requests calendar
- Coordinates, types, proofreads and edits the Chiefs correspondence
- Responsible for oversite of all the departments purchase orders, check requests, reimbursements, and supply purchasing
- Non-employee coordinator; responsible for registration of observers, researchers, and medical students with the hospital
- Served as the Kronos timekeeper for the department
- Department of Neurosurgery
Education
Masters - Business Administration
Southern New Hampshire University
01.2021
Bachelor of Arts - Communications
Bridgewater State University
01.2010
Skills
- Cost control
- Organizational leadership
- Decision-making
- Teamwork and collaboration
- Data analysis
- Excellent communication
- Company representation
- Staff management
- Budget management
Leadership Experience
Partners Clinical Process Improvement Leadership Program, Partners Healthcare, 01/14
References
References available upon request.
Timeline
Administrative Director
Brigham and Women’s Hospital
09.2021 - Current
Practice Administrator
Brigham and Women’s Hospital
08.2019 - 09.2021
Administrative Manager
Brigham and Women’s Hospital
11.2016 - 08.2019
Administrative Coordinator
Brigham and Women’s Hospital
08.2015 - 11.2016
Senior Administrative Assistant
Brigham and Women’s Hospital
05.2014 - 08.2015
Administrative Assistant III
Brigham and Women’s Hospital
03.2013 - 05.2014
Staff Assistant III
Massachusetts General Hospital
06.2011 - 03.2013
Masters - Business Administration
Southern New Hampshire University
Bachelor of Arts - Communications
Bridgewater State University
Similar Profiles
Brooke ZeliffBrooke Zeliff
Director, BWPO Human Resources Department at BRIGHAM AND WOMEN’S HOSPITAL/ BRIGHAM AND WOMEN’S PHYSICIANS ORGANIZATION (BWPO)Director, BWPO Human Resources Department at BRIGHAM AND WOMEN’S HOSPITAL/ BRIGHAM AND WOMEN’S PHYSICIANS ORGANIZATION (BWPO)
Helem LegerHelem Leger
Lab Assistant, Blood Bank at Brigham and Women’s Hospital,Lab Assistant, Blood Bank at Brigham and Women’s Hospital,
Maureen TapperMaureen Tapper
Nurse Director at Brigham and Women’s HospitalNurse Director at Brigham and Women’s Hospital