Paul Burch
Sarasota,FL
Summary
Results-driven professional with expertise in customer service and relationship management. Proven ability to enhance client experiences through effective communication and problem-solving.
Overview
32
32
years of professional experience
Work History
Bag Drop/Starter
Rosedale Golf & Country Club
Bradenton, Florida
02.2022 - Current
- Managed tee time schedules and coordinated player check-ins efficiently.
- Greeted and welcomed members and guests at the golf course entrance.
- Provided information on course rules, services, and events to visitors.
Senior Mortgage Loan Officer
Phoenix Loan Solutions
Sarasota, Florida
04.2013 - 12.2024
- Evaluated clients' financial situations to recommend suitable mortgage products.
- Analyzed financial information and credit reports of potential borrowers to determine eligibility for mortgage loans.
- Assisted applicants in selecting the best loan program based on their needs and qualifications.
- Advised borrowers on how best to structure their mortgages in order to minimize costs while maximizing benefits.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Ensured compliance with federal, state, local laws and regulations related to mortgage lending activities.
- Monitored progress of each loan application throughout the entire processing cycle.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Developed strategic relationships with local businesses to enhance referral networks.
- Created alliances and built relationships with many financial institutions and real estate-related professionals in B2B and B2C.
- Analyzed market trends to advise clients on optimal timing for loan applications.
President
All American Systems
Naperville, Illinois
01.1995 - 12.2013
- Directed strategic initiatives to enhance operational efficiency across the organization.
- Directed company-wide budgeting, financial planning, and analysis processes.
- Oversaw budgeting processes and resource allocation for various departments.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Developed and executed strategies for entering new markets and increasing market share.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Mentored emerging leaders, promoting professional development within the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Built talent pipeline to support business growth and enduring success.
Education
Bachelor of Science - Human Resources Development
Minnesota State University, Mankato
Mankato, MN03-1978
Skills
- Tee time coordination
- Customer service
- Customer engagement
- Player assistance
- Event planning
- Golf course knowledge
- Relationship building
- Problem solving
- Conflict resolution
- Mentoring
- Personnel management
- Contract negotiation
- Golf skills guidance
Affiliations
- College Football Mankato
Timeline
Bag Drop/Starter
Rosedale Golf & Country Club
02.2022 - Current
Senior Mortgage Loan Officer
Phoenix Loan Solutions
04.2013 - 12.2024
President
All American Systems
01.1995 - 12.2013
Bachelor of Science - Human Resources Development
Minnesota State University, Mankato