Paul Burrell
North Las Vegas,NV
Summary
Dynamic service manager with a proven track record at DRC, enhancing operational efficiency and client satisfaction in home health care. Skilled in employee training and quality assurance, I excel in problem-solving and team leadership, ensuring compliance and high service standards across multiple locations. Committed to delivering exceptional customer service.
Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
16
16
years of professional experience
Work History
Service Manger..
DRC /visisting Angles.home Health Care,etc.....
09.2019 - Current
- Led operational improvements to enhance service delivery efficiency for home health care services.
- Developed training programs to elevate staff performance and ensure compliance with industry regulations.
- Managed client relationships, addressing concerns and optimizing satisfaction within home health care environment.
- Implemented quality assurance protocols to maintain service standards across multiple locations.
Personal Care Assistant
Journeys Inc.
02.2014 - 09.2019
- Provided compassionate personal care and support to clients, enhancing their daily living activities.
- Assisted clients with mobility and transportation needs, ensuring safe and comfortable travel.
- Maintained accurate documentation of client progress and care plans for effective communication with healthcare providers.
- Collaborated with multidisciplinary teams to develop personalized care strategies tailored to individual client requirements.
Delivery .(warehouse)
Sears Roebuck (warehouse)..
08.2009 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Science/culinary Arts
Brighthawk Technical School
Michigan08-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Employee training and development
- Customer service management
- Trustworthy and honest
- KPI monitoring
- Quality assurance
Timeline
Service Manger..
DRC /visisting Angles.home Health Care,etc.....
09.2019 - Current
Personal Care Assistant
Journeys Inc.
02.2014 - 09.2019
Delivery .(warehouse)
Sears Roebuck (warehouse)..
08.2009 - 02.2015
Bachelor of Science - Science/culinary Arts
Brighthawk Technical School