Paul Busby

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Arranged for inspections and surveys of sold properties.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Communicated with clients to understand property needs and preferences.

Sales Strategy Development:

• Create and implement effective sales strategies to achieve sales targets and increase market share in the alarm and security systems sector.

Team Leadership:

• Recruit, train, and manage a team of sales representatives.

• Provide ongoing coaching, mentorship, and performance evaluations to enhance team performance.

Customer Relationship Management:

• Build and maintain strong relationships with clients, understanding their needs and providing tailored security solutions.

• Address customer inquiries and resolve issues to ensure high levels of customer satisfaction.

Collaboration with Other Departments:

• Work closely with marketing, installation, and customer service teams to ensure seamless execution of sales strategies and customer service initiatives.

Product Knowledge:

• Stay informed about the latest alarm and security technologies and products to effectively communicate features and benefits to clients.

Sales Training and Development:

• Organize training sessions and workshops to improve the skills and knowledge of the sales team regarding products, sales techniques, and customer service.

Negotiation and Closing Sales:

• Lead negotiations with potential clients, ensuring favorable terms and closing sales effectively.

Compliance and Regulations:

• Ensure that all sales practices comply with industry regulations and company policies.

Customer Feedback and Improvement:

• Gather feedback from customers to assess product performance and service quality, and communicate insights to relevant teams for improvement.

Sales Development:

• Identify and pursue new sales opportunities through cold calling, networking, and referrals.

• Conduct sales presentations and product demonstrations to potential clients.

Customer Engagement:

• Build and maintain strong relationships with customers to understand their security needs and concerns.

• Provide exceptional customer service and support throughout the sales process.

Product Knowledge:

• Stay informed about the latest alarm and security technologies, products, and industry trends.

• Effectively communicate product features, benefits, and pricing to customers.

Needs Assessment:

• Conduct site surveys and assessments to evaluate customer security requirements.

• Prepare customized security system proposals based on customer needs.

Negotiation and Closing:

• Negotiate pricing and contract terms with clients to close sales.

• Achieve monthly and quarterly sales targets and KPIs.

Collaboration:

• Work closely with installation and customer service teams to ensure seamless service delivery.

• Communicate customer feedback to management for product and service improvements.

Reporting:

• Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.

• Provide regular sales reports and updates to management.