Paul Campbell
Belleville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Maintenance and Engineering
UW Hospital And Clinics
03.2019 - Current
- Enhanced equipment reliability by conducting regular preventive maintenance and troubleshooting activities.
- Provided input on equipment selection during the procurement process, ensuring suitability for intended purposes and compatibility with existing systems.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Reduced maintenance downtime by implementing efficient preventative maintenance procedures.
- Directed, guided and supervised maintenance staff and implemented maintenance work schedules.
- Collaborated with maintenance teams for efficient planning and execution of preventive maintenance activities.
Admissions Clerk
UW Hospital And Clinics
03.2019 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Assisted in patient admission process based on federal and state laws.
- Assisted in achieving higher enrollment numbers by providing exceptional customer service to prospective students and their families.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Actively participated in staff meetings which led to improved communication among team members.
- Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA facility policies.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Access Representative
UW Hospital And Clinics
03.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Belleville High School
Belleville, WI05.1996
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Call center experience
- Claims Processing
- Data entry proficiency
- Registration management
- Calm and Professional Under Pressure
- Medical billing knowledge
- Patient Registration
- Registration and Admissions
- Stress Tolerance
- HIPAA Compliance
- Multitasking and Organization
- Customer Service
- Insurance Billing
Additional Information
MES Council
Duties in the MES council involve in becoming chair elect, assisting with training programs and implementing new procedures for policies once a month to insure information is kept up to date.
Timeline
Maintenance and Engineering
UW Hospital And Clinics
03.2019 - Current
Admissions Clerk
UW Hospital And Clinics
03.2019 - Current
Patient Access Representative
UW Hospital And Clinics
03.2019 - Current
High School Diploma -
Belleville High School
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