Paul Capone
North Fort Myers,FL
Summary
With a proven track record at HRI Mechanical, I streamlined operations and enhanced team productivity, demonstrating exceptional skills in project coordination and leadership. My strategic approach to field management and commitment to customer satisfaction significantly improved operational efficiency and team performance, making me a valuable asset to any employer seeking to elevate their services.
Experienced with managing field operations, ensuring project timelines, and optimizing resource allocation. Utilizes strategic planning and team leadership to drive project success. Track record of effective problem-solving and maintaining high standards in dynamic environments.
Experienced Plumbing supervisor with more than 40 years of experience. Utilizes excellent collaboration and facilitation skills to solve complex problems and increase company revenue.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Plumbing Field Manager
HRI Mechanical
02.2024 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated cross-functional teams to optimize collaboration on complex projects and achieve desired outcomes.
- Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.
- Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
Plumbing Forman
Stool Stoppers
09.2023 - 02.2024
- Performed skilled pipefitting tasks using a variety of materials including copper, PVC, cast iron, and stainless steel piping systems.
- Resolved complex plumbing issues through effective troubleshooting, diagnosis, and repair strategies.
- Leveraged expertise in blueprint reading and interpretation to ensure accurate implementation of plumbing system designs.
- Conducted comprehensive assessments of existing plumbing systems for renovation projects, recommending upgrades or replacements as necessary.
- Established a reputation for excellent customer service by addressing client inquiries promptly and professionally throughout the project lifecycle.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
- Contributed to business growth through successful bidding on lucrative contracts in both residential and commercial sectors.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Understood [Location] city plumbing codes and interpreted architectural and mechanical drawings.
- Reduced material waste and costs by efficiently tracking inventory levels and ordering supplies as needed.
Plumbing Service Manager
Cornerstone Services Inc
07.2021 - 09.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
Owner
PMC Plumbing
03.1998 - 09.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer sa
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Did many Commerical Projects , Commerical Fitups, Ground Ups, Small Chatter Schools, Medical offices.
- Provided service for commerical and industrial company's
Education
High School Diploma -
Wilmington High School
Wilmington, MA06-1981
Skills
- Project coordination
- Field operations
- Crew management
- Inventory management
- Blueprint interpretation
- Maintenance planning
- Schedule coordination
- Equipment operation
- Progress monitoring
- Preventative maintenance
- Field preparation
- Worker scheduling
- Customer service
- Decision-making
- Managing operations and efficiency
- Training and development
- Customer relationship management
- Hiring and training
- Teamwork and collaboration
- Team development
Certification
Master plumber in the state of NH and Ma.
Timeline
Plumbing Field Manager
HRI Mechanical
02.2024 - Current
Plumbing Forman
Stool Stoppers
09.2023 - 02.2024
Plumbing Service Manager
Cornerstone Services Inc
07.2021 - 09.2023
Owner
PMC Plumbing
03.1998 - 09.2023
Master plumber in the state of NH and Ma.
High School Diploma -
Wilmington High School
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