Paul Cardenas
Vista,CA
Work Preference
Summary
Dynamic Field Service Technician with a proven track record at IGT, excelling in electrical troubleshooting and customer service. Recognized for enhancing operational efficiency and reducing downtime through proactive maintenance and effective problem-solving. Committed to fostering teamwork and delivering tailored solutions that exceed client expectations while maintaining high safety standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Field Service Technician II
IGT
11.2018 - 11.2025
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Field Service Technician
AGS
10.2016 - 10.2018
- Reviewed technical documentation to complete equipment maintenance and repair.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
Cable Puller
Trident Maritime Systems
10.2015 - 04.2016
- Streamlined cable installation processes for faster project completion times and increased client satisfaction.
- Improved troubleshooting accuracy by consistently updating knowledge on various cable types, materials, and methods.
- Facilitated smooth communication between team members, promoting a positive work environment that led to increased productivity.
- Collaborated with other tradesmen for seamless integration of cabling systems in multi-trade projects.
- Demonstrated adaptability when faced with last-minute changes or unexpected challenges during cable pulling jobs.
- Maintained high-quality installations by closely following industry standards and guidelines.
- Reduced workplace accidents by strictly adhering to safety protocols and conducting regular safety trainings.
- Enhanced team efficiency by effectively organizing and distributing cable pulling tasks.
Lead Sign Installer
EGADS
12.2004 - 06.2015
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
- Effectively managed multiple concurrent assignments while maintaining a high level of attention to detail and adherence to quality standards.
- Ensured timely completion of projects with meticulous planning and scheduling of sign installations.
- Conducted thorough pre-installation assessments to determine optimal placement strategies for maximum visibility of signs without compromising safety or aesthetics.
- Assisted in training new hires, sharing expert knowledge on best practices for sign installation procedures.
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Enhanced team productivity by effectively coordinating tasks and managing resources for sign installation projects.
- Increased customer loyalty by providing exceptional after-sales service, including maintenance and repairs of installed signs.
- Collaborated with sales team to accurately assess client requirements and deliver customized signage solutions.
- Exceeded customer expectations by going above and beyond in addressing their concerns throughout the entire project lifecycle.
- Maintained a safe working environment by adhering to industry best practices and safety regulations during sign installations.
Security System Technician
Alarm One
01.2004 - 12.2004
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Provided prompt emergency service responses, mitigating potential security risks for clients experiencing equipment malfunctions or breaches.
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Supported sales team efforts through the provision of technical expertise during site visits and consultations with prospective clients.
- Assisted in inventory management, ensuring that all necessary supplies were readily available for upcoming installation projects.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Educated customers on effective use of security systems.
- Tested all newly installed fire alarms.
- Explained how to properly use security systems so that customers were knowledgeable.
Education
Associate of Science - Computer Aided Drafting
I.T.T. Technical Institure
San Bernardino, CA05-1997
Skills
- Electrical troubleshooting
- Positive attitude
- Fault diagnosis
- Power tools operation
- Installation and maintenance
- Service quality
- Customer service
- Problem-solving
- Teamwork and coordination
- Valid Driver's license
- Heavy lifting
- Power tools
- Tool management
- Device installation
- Work orders
- Hardware repair
- Verbal and written communication
- Route planning
- Technical troubleshooting
- Vehicle maintenance
- Relationship building
- Training and mentoring
- Data collection
- Record keeping
- Work order management
- Inventory management
- Troubleshooting and repair
- Diagnostic testing
- Software configuration
- Quality assurance
- Preventive Maintenance
- Equipment inspection
- Equipment Repair
- Technical support
- Network connectivity
- OSHA certification
- Hardware and software installation
- Customer training
- Field repairs
- Timely reports completion
- Hand tools proficiency
- Equipment documentation
- Repair and installation
- Prioritization and time management
- Mechanical background
- Accountability and work ethic
- Construction
- Teamwork
- Routine maintenance
- Teamwork and collaboration
- Problem-solving abilities
- System repair
- Time management
- Following safety practices
- Work order completion
- Multitasking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Machinery operation
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Troubleshooting techniques
Accomplishments
- Achieved installations by completing a job with accuracy and efficiency.
- Collaborated with team of multiple members in the development of an installation.
- Documented and resolved technical and mechanical issues which led to completing a project.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Technician II
IGT
11.2018 - 11.2025
Field Service Technician
AGS
10.2016 - 10.2018
Cable Puller
Trident Maritime Systems
10.2015 - 04.2016
Lead Sign Installer
EGADS
12.2004 - 06.2015
Security System Technician
Alarm One
01.2004 - 12.2004
Associate of Science - Computer Aided Drafting
I.T.T. Technical Institure