Summary
Overview
Work History
Education
Skills
2004/2005 Officer-of-the-Year
Timeline
Generic

Paul Carlson

Kalama,WA

Summary

Experienced Operations Manager with accomplished career in staff management. Focused on developing leaders and top quality staff. Industrious and diligent with exceptional integrity and above average customer service skills.

Overview

9
9
years of professional experience

Work History

Criminal Investigator (1811 Series)

Dept. of Veteran Affairs
10.2024 - Current
  • Conducted all criminal investigations occurring in my jurisdiction.
  • Marked off crime scenes and controlled access to protect evidence from tampering or loss.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collaborated with federal agencies on investigations.
  • Conducted interviews with witnesses and clients.
  • Documented findings and prepared detailed reports.
  • Interviewed and interrogated suspects.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Testified in court during criminal proceedings and trials.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Conducted impartial investigations into complaints by employees.
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
  • Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Secured search warrants to investigate scenes of crimes and collect evidence.
  • Documented drug transactions to gather evidence and complete undercover investigations.
  • Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
  • Collected and preserved physical evidence, photographs and laboratory submissions.
  • Trained team members on agency processes, court procedures and investigation strategies.

Police Operations Manager (Major)

Dept. of Veteran Affairs
12.2021 - 10.2024
  • Coordinated and directed all training for over forty staff members in the VA Police Department.
  • Managed thousands of Customer and employee parking spaces for the entire Portland VA Medical Center in Portland, Oregon and Vancouver WA.
  • Provided traffic control and event planning for large events.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.

Physical Security Specialist (Police Major)

Dept. of Veteran Affairs
08.2021 - 12.2021
  • Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
  • Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
  • Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
  • Coordinated and managed vendor relationships to meet service level agreements.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Developed and maintained positive relationships with community members.
  • Monitored development of new technologies and tactics to improve police department activities.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.
  • Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
  • Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.

Physical Security Specialist (Police Captain)

Dept. of Veteran Affairs
05.2020 - 08.2021
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Built Physical Security Program from failing/almost non-existent in 2019 to passing OS&LE inspection successfully during 2021 re-inspection.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assigned and supervised subordinates to prevent crime, protect life and property and enforce laws.
  • Liaised with government, civic and private organizations to promote community safety.
  • Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
  • Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
  • Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Coordinated and managed vendor relationships to meet service level agreements.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.

Detective Sergeant

Dept. of Veteran Affairs
08.2018 - 05.2020
  • Guided, mentored, and supervised subordinates to improve job performance and case clearing rates.
  • Reviewed detective case reports for accuracy, integrity, and completeness.
  • Obtained and served search warrants related to ongoing cases.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Initiated and concluded investigations of crime organizations.
  • Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
  • Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Investigated complaints brought by members of community by conducting interviews and compiling evidence.
  • Preserved evidence for court hearings and checked integrity of individual pieces.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Documented drug transactions to gather evidence and complete undercover investigations.
  • Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
  • Trained team members on agency processes, court procedures and investigation strategies.

Police Officer

Dept. of Veteran Affairs
03.2018 - 08.2018
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Answered emergency calls for help from citizens and business owners.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Conducted preliminary investigations at scenes of major crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Handled citation and traffic violation paperwork.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Monitored traffic violations, issuing citations as necessary.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Conducted searches of individuals, vehicles and premises.
  • Obtained information from arrested subjects to conduct debriefings.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Fraud Investigator

Washington State Department of Licensing-License I
01.2017 - 03.2018
  • Conducted prompt and thorough investigations on referred files.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Community Corrections Officer (Temporary)

Washington Department Of Corrections
05.2016 - 01.2017
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Interpreted legal concepts and issues to complete and close out cases.
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Completed reports on behalf of court and associated legal entities.
  • Performed both pre-sentence and pre-parole investigations.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Suggested bail recommendations to court to aid with case outcomes.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Handled over thirty-five, full-cycle caseloads per month.
  • Handled over [Number] full-cycle caseloads per month.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Monitored minors, guardians and non-custodial family members.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Oversaw credentialing activities for all employees, contractors and consultants.
  • Verified social and legal history information of individual probationers.
  • Observed residents for compliance and behavior issues.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Researched each case thoroughly to strengthen case outcomes.
  • Wrote progress reports and testified under oath at court hearings.
  • Performed thorough legal research to strengthen case arguments.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Arranged and implemented offender prison release programs.
  • Conducted investigations into violations and other allegations.
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Supervised offenders to reduce risk to community.
  • Coordinated community and job placement resources.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Education

Bachelor of Arts - Transportation And Logistics Management

American Military University
Charles Town, WV
08-2013

Skills

  • Cultural awareness
  • Evidence collection
  • Investigative research
  • Surveillance techniques

2004/2005 Officer-of-the-Year

Chosen Officer-of-the-Year for Longview Police Department for outstanding police performance out of forty officers.

Timeline

Criminal Investigator (1811 Series)

Dept. of Veteran Affairs
10.2024 - Current

Police Operations Manager (Major)

Dept. of Veteran Affairs
12.2021 - 10.2024

Physical Security Specialist (Police Major)

Dept. of Veteran Affairs
08.2021 - 12.2021

Physical Security Specialist (Police Captain)

Dept. of Veteran Affairs
05.2020 - 08.2021

Detective Sergeant

Dept. of Veteran Affairs
08.2018 - 05.2020

Police Officer

Dept. of Veteran Affairs
03.2018 - 08.2018

Fraud Investigator

Washington State Department of Licensing-License I
01.2017 - 03.2018

Community Corrections Officer (Temporary)

Washington Department Of Corrections
05.2016 - 01.2017

Bachelor of Arts - Transportation And Logistics Management

American Military University

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