Paul Carrillo
Downey,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate positions. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Barber Apprentice
OffCode Men's Grooming Salon
2024.02 - Current
- Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
- Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
- Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
- Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.
- Promoted a welcoming atmosphere by engaging with clients professionally while maintaining a friendly demeanor.
- Assisted with administrative tasks such as answering phones inquiries regarding services offered at the barber shop.
- Participated in ongoing professional development training to stay current on industry trends and best practices.
- Developed strong client relationships through attentive listening, effective communication, and personalized service.
- Participated in regular team meetings where constructive feedback was exchanged among colleagues for continuous growth opportunities.
- Expanded knowledge on various grooming products available allowing informed recommendations tailored specifically toward client needs.
- Assisted in maintaining a clean and organized salon environment for optimal efficiency and client comfort.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Consistently received positive performance reviews from guests.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
Associate
In-N-Out Burger
2021.08 - 2024.02
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Cashier
Yoshinoya
2019.06 - 2020.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to increase revenue.
Education
Barber Certification - Barbering
The Master Academy
Norwalk, CA07.2024
High School Diploma -
Mayfair High School
Bellflower, CA06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Leadership Qualities
- Customer interaction
- Friendly and Helpful
Timeline
Barber Apprentice
OffCode Men's Grooming Salon
2024.02 - Current
Associate
In-N-Out Burger
2021.08 - 2024.02
Cashier
Yoshinoya
2019.06 - 2020.08
Barber Certification - Barbering
The Master Academy
High School Diploma -
Mayfair High School
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