Paul Casanova
Sioux Falls,SD
Summary
Experienced with overseeing intricate inventory systems and ensuring accurate stock levels. Utilizes strategic planning to optimize merchandise flow and reduce discrepancies. Track record of fostering team collaboration and implementing efficient inventory solutions. Associate degree in the field of designing, diagnosing, and maintaining many types of systems.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Merchandise/Inventory Supervisor
Staples
Sioux Falls, SD
11.2023 - 12.2025
- Receive/Manage/Merchandise inventory
- Ensure that the store culture embodies Staples values and its commitment to the community - Promote a consultative and customer centric environment for the small business customer
- Lead and develop a high-performing team focused on exceptional service, consultative selling, total solutions and achieving targeted sales goals and profit margins
- Empower your team to learn, grow and deliver through teaching, coaching and inspiring - Build out your network of repeat business customers and present them with appropriate solutions
- Hold yourself and your team accountable for flawless execution of operational excellence
- Share responsibility as the “Manager on duty”, total store operations and other duties as assigned
- Be flexible to perform other duties as needed or assigned
- Analyzed sales trends to drive effective merchandising decisions and improve operational efficiency.
Assistant Store Manager (ASM)
Marshall's
05.2023 - 11.2024
- Assist a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location
- Develop creative plans to increase store sales
- Hire, train, supervise and mentor a team of Associates
- Oversee and monitor loss prevention and operational programs
- Ensure every customer has a positive shopping experience
- Manage the daily activity of the sales floor, backroom, front end and cash office
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
General Contractor
Self employed
02.2020 - 04.2021
- General construction duties covering several areas, some of which are:
- Demolition of existing walls, ceilings, cabinetry, flooring plus any other as needed.
- Removal of all plumbing, fixtures, electrical boxes to include wiring and fixtures.
- Removal of walls to gain access for plumbers and electricians to install new utilities.
- Patch/hang sheetrock to include tape, texture, and mud.
- Landscaping
- Painting
- Managed all phases of construction projects from planning to execution, ensuring adherence to client specifications.
Financial Crimes Specialist
Wells Fargo
10.2019 - 03.2020
- Take calls in call center environment from customers reporting claims on their account.
- Investigate both fraud and non-fraud claims by customers fully according to banking laws and regulations.
- File claims with Visa against merchants using information from investigation on customer's behalf.
- Use information from my investigation and customer's statements to make decision to approve or deny the claim by customer.
- Make decision on if temporary credit or final credit is to be paid on the claim if I decide approval is warranted.
- Follow all Federal regulations, bank guidelines, and Visa rules during the entire process of the dispute at hand.
- Manage multiple claim at the same time.
- Take dozens of calls in a shift and handle in a minimal time allotment.
- Analyzed complex financial transactions to identify suspicious activities and mitigate risks.
Patient Services Representative - Orthopedics
Avera Health System
06.2019 - 10.2019
- Front desk duties/contact person
- Clerical duties including phones, take messages, check emails, and route to proper team member or Physician dependent upon priority or policy guidelines.
- Schedule referrals with the proper Provider for the Patient's needs
- Check-in patients for their appointments
- Reschedule Patients as needed
- Maintain Patient records. Update records as needed
- Send and receive records and results to and from other facilities for continuity of care needs.
- Interact with other clinics and Health Systems to provide Patients with proper care
- Chart notes in the system as needed to update Patient records and procedures/follow-up
- Obtains outside records as needed for the Providers to perform necessary care
- Add outside records to Patients charts (scan, upload, and tag)
- Maintain correct demographics/insurance for each Patient
- Collect and deposit Patient copay/self-pay payments
Advanced Medical Support Assistant - PACT Neighbors
Veterans Health Administration
01.2018 - 02.2019
- Front desk duties /contact person
- Communicate with Veterans to schedule, reschedule, or cancel appointments.
- Acquire knowledge of service guidelines and policies to enable ability to answer questions from staff and patients as needed
- Check-in Veterans for appointments and register for programs as needed.
- Manage workflow/workload within the clinic among all providers to ensure timely and necessary attention to patient needs.
- Manage schedules for 23 clinics including appointments for face-to-face, telephone, and video clinics.
- Read consults sent to my clinics and schedule accordingly.
- Assist the providers with their needs in operating their individual clinics.
- Use telephone and or the mail to reach out to Veterans who have a no-show or need to be seen.
- Receive and deliver incoming mail/process outgoing mail.
- Answer incoming calls and transfer to appropriate individuals or answer questions.
- Make appropriate notes in the chart regarding patient appointments and contacts.
- Assisting Veterans in finding the proper location for other appointments and directing them to the proper provider.
- Manage the office supplies required to perform jobs as needed by Providers.
- Communicate with the Veterans and discover what needs they have or problems they are experiencing with care.
- Provide check-out process for Veterans after their appointment with return appointments if needed and ensure they are satisfied with their visit.
Program Support Assistant - Medical/Surgical ward
Sioux Falls VA Medical Center
09.2015 - 04.2018
- Front desk duties/ contact person
- Maintain patients charts on the ward
- Schedule/arrange appointments and transfers for patients on the ward to facilities off-campus
- Direct phone calls to appropriate parties
- Receiving and disbursing mail
- Create and follow work orders for inoperable equipment or areas needing maintenance
- Provide answers to many various questions of staff about other departments or services
- Ensure patients get to various appointments or treatments throughout the facility
- Assist physicians and nursing with acquiring necessary test results from within and outside of facility
- Admit/Discharge/Transfer patients
- Perform all timekeeping functions including all leave and comp time for travel requests
- Perform necessary duties in CPRS and VISTA as needed
- Maintain all paperwork necessary for patient care
- Act on requests of ward staff or physicians to procure records or info from outside sources
Environmental Management Service
Sioux Falls VA Medical Center
08.2014 - 09.2015
- Maintain cleanliness of the hospital environment per established guidelines.
- Follow procedures to help prevent spread of disease and illness.
- Assist Veteran patients, visitors, and staff in any way possible within my means.
- Properly use cleaning chemicals/equipment in a safe and efficient manner.
Warehouse/dock worker
Cross Country Courier
08.2010 - 06.2012
- Load and unload trucks per manifest using forklift and manually.
- Ensure safety of self and other employees.
- Maintain products in a damage-free state.
- Follow safety guidelines and rules established by OSHA and the Company.
Retail Sales Representative
Flooring America
07.2008 - 05.2010
- Assisted customers with planning and purchases.
- Designed ideas for potential customers.
- Offered follow-up assistance to customer for potential sales.
- Prospected new commercial clients, including contractors & developers.
- Trained often to keep a current knowledge of wood, ceramic, vinyl, & laminate flooring options
- Worked with distributors and product sales representatives.
- Negotiate sales and upgrades
Store Manager
Olson Oil
05.2007 - 07.2008
- Managed a staff of 15 employees, including scheduling
- Follow Company policies to enforce and educate as needed.
- Hired, trained & developed employees
- Maintained employee safety
- Maintained store cleanliness.
- Maintained store and merchandise security.
- Controlled inventory shrinkage.
- Responsible for inventory & purchasing.
- Provided quality customer service to store patrons.
- Responsible for all daily bookkeeping duties and banking deposits.
Warehouse Manager
Heartland Paper Company
08.1999 - 06.2003
- Supervise all 18 day and night shift employees in every aspect of their job function.
- Ensure and maintain safe working conditions and environment.
- Ensure all Federal, State, Local, and Company regulations and guidelines are adhered to.
- Provide and ensure all employees are properly trained and kept current on same.
- Forecast/adhere to yearly budget for entire warehouse facility including all supplies, employment needs, facility maintenance and upgrades, equipment maintenance and upgrades, and all other requirements to ensure safe and efficient operations.
- Approve all new hires, terminations, incentive raises/bonuses, and outside training.
- Maintain and monitor all inventory in the facility for proper addressing and efficient usage of space.
- Make expenditures for department and facility to adhere to budget that was submitted and approved.
- Maintain security of facility and all inventory.
- Respond to all customer inquiries and or complaints dealing with product condition, correctness, and any other issues that arise.
- Complete any duties or projects as assigned by Company ownership.
Night Leadman
Heartland Paper Company
04.1995 - 08.1999
- Supervise staff of 8-10 in duties of filling customer orders, loading trucks,and cleaning of facility.
- Ensure safety of crew and maintaining facility inventory correctness.
- Train staff in job function performance.
- Document shift activities and needs
- Hire, fire, and review staff for performance raises and identify additional training needs.
- Perform Hazmat training and forklift certification per Company and OSHA standards.
Order picker/checker/loader
Heartland Paper
10.1994 - 04.1995
- Pull customer orders from inventory as directed by pick tickets.
- Check pulled products for accuracy and serviceability prior to loading on trucks.
- Load verified customer orders onto proper trucks safely and securely for delivery.
- Correct any inaccuracies and replace any damaged product prior to loading.
Education
High School Diploma -
Madison High School
Sioux Falls05.1986
Associates in Applied Science (AAS) - Mechatronics
Southeast Technical Institute
Sioux Falls12.2020
Skills
- Electronics Training (digital and analog)
- Knowledgeable in Using Various Hand-Held Tools & Machinery, SolidWorks
- Previous Certified Forklift Trainer
- Maintenance Experience, Experienced in Machine Upkeep and Repair
- Accountable for monitoring the safety of the Facility and Employees
- Generator Repair, Equipment Repair, AutoCAD, Facilities Maintenance, Electrical Experience, Carpentry, Manufacturing, Mechanical Knowledge, Construction, CAD, Remodeling, Drywall, Automotive Repair, Welding, Low Voltage, Blueprint Reading, Customer service, Handyman, Supervising Experience, Schematics, Brake Repair, Technical Writing, Programmable logic controllers, Mechanical knowledge, Maintenance, Manufacturing, Electrical experience, Schematics, Welding, Blueprint reading, SolidWorks, AutoCAD, Forklift, Leadership, Supervising experience, Warehouse management, Customer service, Technical writing, Calipers, Power tools, Micrometer, Assembly, Organizational skills, Troubleshooting, motivated
Certification
First Aid Certification
Timeline
Merchandise/Inventory Supervisor
Staples
11.2023 - 12.2025
Assistant Store Manager (ASM)
Marshall's
05.2023 - 11.2024
General Contractor
Self employed
02.2020 - 04.2021
Financial Crimes Specialist
Wells Fargo
10.2019 - 03.2020
Patient Services Representative - Orthopedics
Avera Health System
06.2019 - 10.2019
Advanced Medical Support Assistant - PACT Neighbors
Veterans Health Administration
01.2018 - 02.2019
Program Support Assistant - Medical/Surgical ward
Sioux Falls VA Medical Center
09.2015 - 04.2018
Environmental Management Service
Sioux Falls VA Medical Center
08.2014 - 09.2015
Warehouse/dock worker
Cross Country Courier
08.2010 - 06.2012
Retail Sales Representative
Flooring America
07.2008 - 05.2010
Store Manager
Olson Oil
05.2007 - 07.2008
Warehouse Manager
Heartland Paper Company
08.1999 - 06.2003
Night Leadman
Heartland Paper Company
04.1995 - 08.1999
Order picker/checker/loader
Heartland Paper
10.1994 - 04.1995
High School Diploma -
Madison High School
Associates in Applied Science (AAS) - Mechatronics
Southeast Technical Institute