Paul Cauchi
Queens
Summary
Top performing sales advisor with 8 years of retail sales experience, consistently exceeding performance benchmarks. Recognized for exceptional customer service and leadership skills that enhance team alignment and brand loyalty. Highly motivated with a strong work ethic, adaptability, and excellent interpersonal skills. Proven ability to work independently and quickly master new skills.
Overview
8
8
years of professional experience
Work History
Aircraft Deicer
Prime Flight Aviation
Jamaica
11.2021 - Current
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
- Implemented procedures in accordance with company standards.
- Applied fluid to aircraft surfaces to remove ice.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Aircraft Deicer Lead / Pad Commander
Prime Flight Aviation
Jamaica
11.2021 - Current
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
- Implemented procedures in accordance with company standards.
- Inspected aircraft components and equipment for cracks, breaks and leaks.
- Applied fluid to aircraft surfaces to remove ice.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Sales Advisor
Best Buy
Long Island City
09.2018 - Current
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Provided positive first impressions to welcome existing, new and potential customers
- Built bonds with clients by providing quality customer service and problem-solving
- Trained store personnel on the company's products, services, customer service, and appreciation
- Maintained a clean and orderly environment and earned a 100% average employee satisfaction rating made by customer NPS Surveys after POS
- Fulfilled orders and sourced products to meet customer delivery schedules
- Greeted customers, offered assistance in finding requested items, and provided excellent customer service.
Specialist
Apple
New York
04.2022 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
Education
Political Science
CUNY Queens College
09-2019
Commercial Pilot - Avation
ATP Flight Academy
Jacksonville Beach, FLReferences
Eddie Piedra - 718-683-7305 - Epiedra@apple.com
Kevin Cabbrera - Ramp Supervisor, Southwest Airlines, 516-301-7544
Ronald Quintero, Experience Manager - Sales, 917-913-2293
Languages
Timeline
Specialist
Apple
04.2022 - 08.2022
Aircraft Deicer
Prime Flight Aviation
11.2021 - Current
Aircraft Deicer Lead / Pad Commander
Prime Flight Aviation
11.2021 - Current
Sales Advisor
Best Buy
09.2018 - Current
Political Science
CUNY Queens College
Commercial Pilot - Avation
ATP Flight Academy