Paul Champion
EVP Operations
Zionsville,IN
Summary
Results-driven executive with 17 years of experience leading and growing organizations in both software as a service and marketing agency environments. Exceptional lead operator experience with a career progression that has allowed for direct leadership of sales, client success, finance, operations, implementation, sales-operations, data analysis, purchasing, and production throughout tenure. Outstanding strategic planning, execution, and team building aptitudes. Thrives is rapid growth environment. Proven track record improving organizations key performance indicators, managing complex operations, and exceeding revenue and profit expectations.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
EVP Operations
PERQ Software
Indianapolis, IN
07.2013 - Current
- Manage and direct daily operations of business ensuring execution of CEO's vision and strategy.
- Develop and implement policy for daily operations of the business coordinating communication across all departments.
- Led organizational efforts to scale our new software product from 0 customers to 2,000+.
- Developed customer-focused management strategies and processes, including customer segmentation and experience management resulting in net revenue retention growth of 38%, 10X increase is client success driven revenue, and NPS of 50+ during rapid growth.
- Implemented multiple technologies to improve operational efficiency resulting in on time rate improvement from 70% to 99.5%, 67% drop in error rate, and ability to effectively manage multiple verticals and technology stacks.
- Facilitate strategic annual planning sessions with executive team, lead monthly all company meetings as well as weekly leadership team meetings.
- Established two new verticals, bringing on original clients in both that now make up 89% of our customer base.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
EVP
PERQ Marketing
Indianapolis, IN
01.2011 - 07.2013
- Accountable for $30M+ in revenue.
- Responsible for both top and bottom line performance.
- Assembled team of vice president-level leaders to grow business and develop group.
- Designed and implemented multiple organizational restructures to help drive objectives and performance.
- Analyzed, identified, and prioritized action on performance gaps across organization.
- Managed key customer relationships.
Vice President - Publications Division
PERQ Marketing
Indianapolis, IN
09.2008 - 01.2011
- Led revenue generating teams of client acquisition and client services.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Built a manufacturing facility and production team to better meet customer expectations.
- Facilitated both customer and vendor negotiations as organizational lead.
- Demonstrated strategic decision-making while navigating the recession with a customer base made up primarily of newspapers and small businesses across the United States.
Director of Finance
PERQ Marketing
Indianapolis, IN
04.2007 - 08.2008
- Oversaw organizational budget, process and communication
- Ensured financial reporting accountability
- Established and enforced controls on revenue and expenses to protect company assets.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Managed finance team personnel
- Fostered bank relationship
Education
Bachelor of Science - Finance
Butler University
Indianapolis, IN 03.2000 - 11.2004
Skills
Strategic Planning and Execution
undefinedTimeline
EVP Operations
PERQ Software
07.2013 - Current
EVP
PERQ Marketing
01.2011 - 07.2013
Vice President - Publications Division
PERQ Marketing
09.2008 - 01.2011
Director of Finance
PERQ Marketing
04.2007 - 08.2008
Bachelor of Science - Finance
Butler University
03.2000 - 11.2004
Programs
Harvard Business School - Key Executive Program (2008)
This two-week program involved intense study in the areas of finance, marketing, leadership, strategy, negotiation, accounting, and innovation. The program used the traditional Harvard Business School case study methodology with executives from all over the world.
One Lappin Group - Sales Leadership Institute (2010)
This one year program focused on sales leadership. Primary areas of study included setting sales objectives, setting sales expectations, hiring the right talent, implementing change, leading a deal review, and effectively coaching. The program was implemented in a group setting with executives from across the Unites States.
Programs
Harvard Business School - Key Executive Program (2008)
This two-week program involved intense study in the areas of finance, marketing, leadership, strategy, negotiation, accounting, and innovation. The program used the traditional Harvard Business School case study methodology with executives from all over the world.
One Lappin Group - Sales Leadership Institute (2010)
This one year program focused on sales leadership. Primary areas of study included setting sales objectives, setting sales expectations, hiring the right talent, implementing change, leading a deal review, and effectively coaching. The program was implemented in a group setting with executives from across the Unites States.
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