Paul Chung
Dublin,CA
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
MarginMart, Inc.
04.2011 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
IT Project Manager
AttachNet
03.2004 - 03.2010
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed staff of 3 team members engaged in administering complex IT infrastructure.
- Designed, documented and executed system upgrades and patch management using update manager.
IT Support Engineer
Internet Appliance, Inc.
10.1998 - 07.2003
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
Education
Bachelor of Science - Business Administration And Management
California State University - Hayward, Ca
Hayward06.1991
Skills
- Resource Optimization
- PC Competency
- Event Management
- Data Review
- Product Analysis
- Problem Resolution
- Client Account Management
- Customer Experience
- Inventory Control
- Operations Management
- Project Planning
- Marketing
- Sales Promotion
- Project Management
Timeline
General Manager
MarginMart, Inc.
04.2011 - 01.2023
IT Project Manager
AttachNet
03.2004 - 03.2010
IT Support Engineer
Internet Appliance, Inc.
10.1998 - 07.2003
Bachelor of Science - Business Administration And Management
California State University - Hayward, Ca