Paul Chung
Dublin,CA
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
MarginMart, Inc.
216 Lindbergh Avenue Livermore, CA 94551
04.2011 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
IT Project Manager
AttachNet
Fremont, CA
03.2004 - 03.2010
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed staff of 3 team members engaged in administering complex IT infrastructure.
- Designed, documented and executed system upgrades and patch management using update manager.
IT Support Engineer
Internet Appliance, Inc.
Fremont, CA
10.1998 - 07.2003
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
Education
Bachelor of Science - Business Administration And Management
California State University - Hayward, Ca
Hayward06.1991
Skills
- Resource Optimization
- PC Competency
- Event Management
- Data Review
- Product Analysis
- Problem Resolution
- Client Account Management
- Customer Experience
- Inventory Control
- Operations Management
- Project Planning
- Marketing
- Sales Promotion
- Project Management
Timeline
General Manager
MarginMart, Inc.
04.2011 - 01.2023
IT Project Manager
AttachNet
03.2004 - 03.2010
IT Support Engineer
Internet Appliance, Inc.
10.1998 - 07.2003
Bachelor of Science - Business Administration And Management
California State University - Hayward, Ca