Paul Cook

• Used hand-held scanners and physical logs to accurately track item movements.
• Transported inventory items to appropriate locations.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

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• Kept storage areas organized, clean, and secure to fully protect company assets.
• Maintained safe work environment by following proper safety protocols and conducting regular inspections.
• Expedited order fulfillment by accurately picking products
• Monitored warehouse to identify missing items, spills, and unusual activity.
• Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Operated equipment while observing standard safety procedures.
• Helped train new employees in safe practices and warehouse procedures.
• Drove forklifts, pallet jacks and other equipment to move materials.

• As Warehouse Lead, duties include managing a crew of up to 30 employees, in several warehouse departments, including Inventory Control, Quality Assessment, Shipping, picking/packing, selecting outbound product priorities, and quantity fulfillment.
• Reduced workplace accidents through strict adherence to safety protocols and regular equipment maintenance.
• Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
• Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
• Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
• Implemented cost-saving measures by identifying areas of waste reduction.
• Enforced compliance with OSHA regulations across all aspects of warehousing activities.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled pallets and crates for secure transportation of materials.
• Drove forklifts, pallet jacks and other equipment to move materials.

• Assisted customers with various shipping needs from local to international
• Made nightly deposits, kept daily income reports,
• Opened and closed store.
• Answered questions about store policies and addressed customer concerns.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied customer's concerns.
• Handled cash transactions accurately, ensuring balanced registers at end of each shift.
• Received recognition for excellent customer service skills, contributing to positive reputation for store.
• Increased sales by providing exceptional customer service and product knowledge.
• Used POS system to process sales, returns, online orders, and gift card activations.

• Non-emergency medical transport of patients both ambulatory and wheelchair bound to array of medical appointments throughout central TX, and Dallas, San Antonio, and Corpus Christi.
• Operated company owned wheelchair accessible mini vans (fold out ramps) and large transit van equipped with rear loading wheelchair lift.
• Loaded/Unloaded and safely secured/unsecured patients with safety harness, belts, and transit hooks.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Upheld high standards of cleanliness within vehicle's interior/exterior appearance, providing professional image for company at all times.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Improved customer satisfaction by maintaining punctuality and adhering to strict schedules.
• Participated in safety training and workshops, applying learned techniques to daily driving practices.

• Driver duties included delivering raw paper products from local warehouses including all sizes of paper in boxes and rolls
• Delivering finished product (flyers, menus, posters, ads, booklets, etc..) to customers in the Austin area.
• Associate duties included helping fellow staff in the store with the setting up, printing, cutting, and sorting of ordered product.
• Operated light trucks to deliver loads as far as 50 miles from home location.

• Oversee crew of 5 officers, and complete scheduling, for duties in 5 story building with attached parking garage.
• Make employee access cards with various levels of access.
• Monitor site wide CCTV system.
• Complete paperwork for documenting hourly duties.
• Organized ongoing training programs for staff members to ensure they remained knowledgeable about evolving industry standards and best practices in site security management.
• Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.