Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Corkran

Radcliff,Kentucky

Summary

Adept at operations management and fostering teamwork, I significantly enhanced efficiency and customer satisfaction at Mortenson Family Dental. My analytical thinking and excellent communication skills have driven improvements across various roles, achieving notable success in streamlining processes and elevating service standards without exceeding a single numerical percentage.

Overview

19
19
years of professional experience

Work History

Business Associate

Mortenson Family Dental
10.2021 - Current
  • Engaged with customers to build business relationships.
  • Streamlined internal processes for improved efficiency and reduced operational costs.
  • Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
  • Enhanced customer experience using all omnichannel offerings.
  • Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
  • Engaged in continuous learning activities to remain knowledgeable about industry best practices and technological advancements.
  • Improved client satisfaction with personalized solution presentations tailored to address specific dental needs.
  • Organized and participated in industry conferences, expanding professional network and staying informed on market trends.
  • Contributed to positive work environment by advocating for employee engagement initiatives and recognition programs.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Practice Manager

Main Street Dental
11.2011 - 08.2021
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Meter Reader

TruCheck
08.2013 - 07.2014
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.

Store Managerr

Hungry Howies Pizza & Subs
09.2005 - 10.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Education

High School Diploma -

North Hardin High School
Radcliff, KY
05.1998

Skills

  • Operations Management
  • Data Analytics
  • Analytical Thinking
  • Quantitative skills
  • Data Analysis
  • Audit reporting
  • Idea Development and Brainstorming
  • Issue Research
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication

Timeline

Business Associate

Mortenson Family Dental
10.2021 - Current

Meter Reader

TruCheck
08.2013 - 07.2014

Practice Manager

Main Street Dental
11.2011 - 08.2021

Store Managerr

Hungry Howies Pizza & Subs
09.2005 - 10.2011

High School Diploma -

North Hardin High School

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Paul Corkran