Paul Costa
Oakdale
Summary
Goal-oriented Field Operations Manager successful at budget administration, compliance and work planning. Exceptional skills in resolving conflicts, facilitating communication, and managing projects. Looking to bring many years of experience to long-term position with career advancement potential.
Overview
24
24
years of professional experience
Work History
Field Operations Supervisor
Kamps Propane
Sonora
03.2022 - Current
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
- Drafted weekly and monthly reports on operational activities for management review.
- Assigned tasks based on individual strengths and capabilities within the team.
- Managed inventory levels of products and materials used in the field operations department.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Developed strategies to increase customer satisfaction and loyalty.
- Ensured that all equipment was properly maintained and serviced according to manufacturer guidelines.
- Monitored daily performance of team members and provided feedback for improvement.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Maintained accurate records of field operations activities including time cards, invoices.
- Analyzed data from surveys and reports to identify areas for process optimization.
- Inspected work sites prior to commencement of projects to ensure they met safety requirements.
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Investigated incidents or accidents that occurred during field operations processes.
- Coordinated with other departments such as HR, Accounting, and IT when needed.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached technicians on how to properly accomplish tasks.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
- Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
- Maintained operating efficiency at all worksites.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Delegated duties to employees based on skillset.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Manager
Kamps Propane
Manteca
09.2017 - 03.2023
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Created detailed reports on service activities for senior management review.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Analyzed existing processes for potential cost savings initiatives.
- Trained new employees on the use of customer relationship management software systems.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Utilized technology to streamline service operations and improve customer experience.
- Collaborated with customers to offer solutions to service needs.
- Developed and implemented service protocols to enhance operational efficiency.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Guided department employees on changes from management.
- Adhered to customer service standards to foster satisfaction and retention.
- Motivated and supported employees to maintain low turnover.
Lead Service Technician
JS West
Modesto, CA
03.2007 - 03.2017
- Monitored safety regulations to ensure compliance with industry standards.
- Ensured that all service requests were completed within established timeframes.
- Coordinated with vendors to obtain necessary parts and supplies for repairs.
- Implemented best practices for efficient workflow processes and procedures.
- Researched new technologies and products available in the marketplace.
- Conducted regular maintenance of equipment and assisted with repairs as needed.
- Trained new technicians on company policies, procedures, and protocols.
- Identified, diagnosed, and resolved complex customer service issues.
- Collaborated with other departments to resolve customer inquiries quickly.
- Provided technical support to customers on the phone and in-person.
- Assisted with the design, installation, configuration, testing, and maintenance of hardware systems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
Service Technician
Blue Star Gas
Crescent City, CA
05.2000 - 03.2007
- Collaborated with team members to complete projects efficiently and effectively.
- Provided training on the safe usage of equipment when needed.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted preventive maintenance on a variety of machines and systems.
- Installed new systems according to manufacturer specifications.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with vendors regarding supply orders and delivery timelines.
- Assisted with installation projects at both residential and commercial sites.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
- Trained new team members on service processes to increase productivity.
Education
Santa Rosa Junior College
Santa Rosa, CASkills
- Workforce Planning
- Coaching skills
- Safety oversight
- Customer relationship development
- Logistics Management
- Work Planning
- Employee Coaching
- Operations Planning
- Operations Management
- Incident Response
- Budget Administration
- Staff recruitment
- Team Supervision
- Inventory Tracking
- Training and mentoring
Timeline
Field Operations Supervisor
Kamps Propane
03.2022 - Current
Service Manager
Kamps Propane
09.2017 - 03.2023
Lead Service Technician
JS West
03.2007 - 03.2017
Service Technician
Blue Star Gas
05.2000 - 03.2007
Santa Rosa Junior College
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