Paul Crum
Pretty Prairie
Summary
Proven leader with extensive experience in the hospitality industry, notably at Airport Steakhouse, where I enhanced customer satisfaction and streamlined operations. Skilled in money handling and fostering team motivation, I excel in creating positive environments and driving service excellence. Achieved significant improvements in financial accuracy and customer relations through proactive management and engagement.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Airport Steakhouse
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bartender
Pretty Prairie Steakhouse
10.2020 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Lead Barback
Parkway Social Kitchen
11.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bay Host/Support Lead/Marketing Associate
TopGolf
05.2015 - 09.2018
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Education
High School Diploma -
Pretty Prairie High School
Pretty Prairie, KSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Inventory management
- Employee engagement
- Professional and courteous
Timeline
Assistant Manager
Airport Steakhouse
07.2023 - Current
Bartender
Pretty Prairie Steakhouse
10.2020 - 07.2023
Server/Lead Barback
Parkway Social Kitchen
11.2018 - 03.2020
Bay Host/Support Lead/Marketing Associate
TopGolf
05.2015 - 09.2018
High School Diploma -
Pretty Prairie High School
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