Antoinette Davis
Parker,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Conceirge
Lincoln Meadows Care Cent
07.2025 - Current
- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements, ensuring seamless travel experiences for guests.
- Managed reservations and bookings, optimizing occupancy rates and guest satisfaction.
- Developed personalized itineraries, enhancing overall guest experience through tailored recommendations.
- Led initiatives to gather guest feedback, driving continuous improvements in service quality and satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Home Health Aide
Comfort Keepers
03.2023 - Current
- Provided companionship and monitored health condition of clients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Assisted in ambulation and exercise routines for clients.
Home Health Aide
Home Instead
02.2020 - 05.2021
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Educated families about available resources for home health care services in the local community.
Front End Supervisor
Costco Wholesale Corp
10.2007 - 05.2018
- Assisted management team in developing operational strategies that improved overall store performance.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Conducted regular performance evaluations of front end personnel.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
Some College (No Degree) - general courses
Des Moines Community College
Des Moines, IASkills
- Documentation
- Behavioral support
- Quality program protocols
- Interpersonal Communication
- Behavior redirection
- Case management experience
- Schedule Management
- Client documentation
- Care Plan Management
- Strong work ethic
Certification
- state certified in Home Health care
Education and Training
other
Timeline
Conceirge
Lincoln Meadows Care Cent
07.2025 - Current
Home Health Aide
Comfort Keepers
03.2023 - Current
Home Health Aide
Home Instead
02.2020 - 05.2021
Front End Supervisor
Costco Wholesale Corp
10.2007 - 05.2018
Some College (No Degree) - general courses
Des Moines Community College