Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

PAUL DAWSON

OKLAHOMA CITY

Summary

Dynamic professional with extensive experience as an Assistant Manager at Pizza Hut, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and reducing discrepancies through effective problem resolution and staff training. Skilled in financial management and maintaining workplace safety compliance, fostering a positive work environment.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pizza Hut
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

CDL Truck Driver, CDL Truck Owner Operator

Various Companies
05.1994 - 03.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

No Degree - Accounting

New Mexico State University
Carlsbad

High School Diploma -

Carlsbad High School
Carlsbad, NM
05-1991

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Cost control
  • Multitasking and organization
  • Verbal and written communication
  • Workplace safety compliance
  • Problem resolution
  • Staff training

Certification

ServSafe Food Handlers Certificate

Expires May 1, 2029

Timeline

Assistant Manager

Pizza Hut
04.2024 - Current

CDL Truck Driver, CDL Truck Owner Operator

Various Companies
05.1994 - 03.2023

No Degree - Accounting

New Mexico State University

High School Diploma -

Carlsbad High School

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PAUL DAWSON