Paul Dempsey

Reconditioning manager and drive manger, I am currently responsible for the trade in vehicles and the purchased vehicles brought into the service department as well as overseeing the service advisors and their interactions with the customer/warranty pay customers and making sure policies are followed and that they are taken care of in a timely manner. I was originally hired for this position in 2020 but it never came to be.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• I left this position to go back to the Wadley group to obtain the position I was originally hired for.
• I obtained the Service Manager certification from Stellantis in Dec 2024.

I was hired at the Perry Oklahoma location in January 2020 and became the lead advisor shortly after and am also became a certified Ford service advisor and in 2024 was transferred to the Pauls Valley location to assist the younger advisors.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Maintained open lines of communication between departments, fostering a collaborative environment that promoted cross-functional problem-solving efforts.
• Reduced costs for the company by negotiating better rates with vendors and suppliers.
• Built strong relationships with vendors and suppliers, fostering collaboration that supported business growth through dependable supply chains at competitive prices.
• Increased overall efficiency in the reconditioning department by effectively managing team members and delegating tasks.
• Was on the management team that oversaw the growth and expenses for the entire auto group.