Paul Dickman
Lafayette,TN
Summary
Skilled in shipping and logistics management, I enhanced team performance and service quality at Kirby Building Systems by optimizing dispatch processes and providing effective training. My proactive approach and adeptness in shipping process optimization, coupled with strong leadership abilities, significantly improved operational efficiency and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Shipping
Ascent Building's
05.2024 - Current
Dispatcher
Cumberland Material's
04.1998 - 06.2002
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Shift Leader Shipping
Kirby Building Systems
01.2003 - 12.2019
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Enhanced employee performance by providing on-the-job training and support.
- Managed shift operations, ensuring all tasks were completed efficiently.
- Improved team morale with regular feedback and acknowledgment.
- Ensured compliance with company policies and procedures, maintaining a safe work environment.
- Led team meetings to discuss performance goals and objectives.
Components Dispatcher
Kirby Building Systems - Portland, Tn
01.2003 - 12.2019
- Coordinated communication between drivers and customers, ensuring timely and efficient service.
- Monitored delivery schedules to maintain adherence to timeframes and avoid delays.
- Enhanced route efficiency by optimizing dispatch processes for drivers.
- Scheduled and dispatched drivers, effectively managing high-volume workloads.
- Improved service quality by promptly addressing and resolving customer inquiries.
- Facilitated communication between team members to streamline operations.
- Ensured accuracy of delivery information, preventing delivery errors.
- Prioritized urgent requests to maintain service standards and customer satisfaction.
Education
Northeast H.S
Pinellas Park, FL1985
Skills
- Prepare shipping documents
- Shipping and logistics management
- Shipping Process Optimization
- Shipping industry experience
- Shipping label preparation
- Shipping and receiving oversight
- Outbound shipping
- Shipping and Transportation Knowledge
- Shipping method determination
Timeline
Shipping
Ascent Building's
05.2024 - Current
Shift Leader Shipping
Kirby Building Systems
01.2003 - 12.2019
Components Dispatcher
Kirby Building Systems - Portland, Tn
01.2003 - 12.2019
Dispatcher
Cumberland Material's
04.1998 - 06.2002
Northeast H.S
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