Paul Dinh
Orange,United States
Summary
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.
Overview
8
8
years of professional experience
Work History
Account Executive
Safilo USA
08.2024 - Current
- Provided exceptional customer service throughout the sales process to ensure customer satisfaction and retention.
- Established new accounts through cold calling and personal visits to potential customers.
- Cultivated strong client relationships to drive account growth and retention.
- Developed tailored sales strategies based on market analysis and client needs.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Led negotiations for contract renewals, ensuring favorable terms for clients and company.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Outside Sales Representative
A&A Optical
05.2023 - 07.2024
- Regular visitations to eye care professionals in a 4–8-week rotation placing orders, checking inventory and updating product.
- Promote company promotions and annual program to new and established accounts.
- Generated appointments from eye care professionals for ordering.
- Introduce new product releases and point of purchase materials to eye care professional accounts.
- Arrange and maintain displays of optical merchandise.
- Account management (orders, returns, inventory, accounting, annual program) using SalesForce.
- Developed and executed sales strategies to meet and exceed monthly revenue targets.
- Built and maintained strong relationships with clients to ensure repeat business and referrals.
- Conducted product demonstrations and presentations to potential customers to showcase features and benefits.
- Collaborated with marketing team to create targeted campaigns that drove lead generation and increased sales.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
Outside Sales Representative
Lee's Brothers Food Service
05.2022 - 05.2023
- Promote Lee’s Brothers brand to increase sales of Lee’s products.
- Assist with execution of promotional marketing strategies to understand brand standards and creative guidelines.
- Ensure fluid communication between sales and marketing departments to develop strong internal and external professional relationships.
- Ability to work with multiple teams to achieve goals required.
- Supports recurring and continuing accounts.
- Frequently travel to conduct inventory checks and store displays.
- Obtain new accounts in Orange County/ Los Angeles County/ Riverside County Area.
- Utilized CRM software to track sales activity, manage customer relationships, and streamline communication with clients.
- Consistently met and exceeded monthly sales targets by developing and implementing effective sales strategies.
- Demonstrated exceptional communication skills to build and maintain strong relationships with clients.
- Proactively identified and pursued new business opportunities to expand customer base.
Client Services Representative
Travis Mathew
05.2017 - 05.2022
- Manage daily service-related communications, via phone and electronically email/ chat.
- Respond promptly to and resolve all customer/account inquiries, complaints and questions.
- Update and manage a shared “ticketing” system.
- Partner with the applicable Inside Sales Professional to service Outside Sales Professionals and Golf accounts.
- Perform order entry and applicable order adjustments.
- Manage designated order file to ensure order fulfillment
- Process returns, replacements and refunds.
- Process and track shipment claims.
- Assist in the development of department policies and procedures.
- Provided exceptional customer service to clients through phone, email, and in-person interactions.
- Resolved client inquiries and complaints in a timely and professional manner to ensure customer satisfaction.
- Managed client accounts and maintained accurate records of interactions and transactions.
- Collaborated with internal departments to address client needs and facilitate prompt resolution of issues.
- Participated in regular training sessions to stay current on products, services, and industry trends to better serve clients.
Education
Bachelor of Science - Biological Sciences
San Diego State University
San Diego, Ca05.1999
Skills
- Client relationship building
- Account management
- New business opportunities
- Business development and planning
Languages
Vietnamese
Timeline
Account Executive
Safilo USA
08.2024 - Current
Outside Sales Representative
A&A Optical
05.2023 - 07.2024
Outside Sales Representative
Lee's Brothers Food Service
05.2022 - 05.2023
Client Services Representative
Travis Mathew
05.2017 - 05.2022
Bachelor of Science - Biological Sciences
San Diego State University