Paul D. Kirk II
Indianapolis,IN
Summary
10+ Years of Pathology and Oncology experience. President's Club Winner. I have a strong background in cultivating relationships and driving large scale revenue cycles. I have a proven track record of driving client satisfaction, collaboration, revenue growth and bring skills in client communication and sales strategy to any team.
Overview
18
18
years of professional experience
Work History
Oncology Account Executive
Quest Diagnostics
01.2024 - Current
- Currently ranked #1 Nationally
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Anatomic Pathology Account Executive
Quest Diagnostics
11.2020 - 12.2023
- 2023 President's Club Winner, 2022 #2 Nationally
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both company and clients.
Oncology Account Manager
Quest Diagnostics
09.2018 - 11.2020
- Managed three states including IN, OH and KY
- Worked closely with Account Executive's and lab to manage day to day workflow and client expectations
- Responsible for managing entire book of business with multiple Account Executives
- Responsible for up-selling clients where applicable
- Responsible for assisting with new client on-boarding
Support Specialist
Ameripath
04.2016 - Current
- Manage and run all Hematology and Oncology Accounts
- Work closely with sales for day-to-day workflow
- Integrating new client on-boarding
- Responsible for New Account SOP training
- Responsible for new hire training
- Selling new Quest tests to clients
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Service Solutions
Ameripath
02.2015 - 04.2016
- Ran Women’s Care Product line
- Worked closely with Sales Team/Clients to create new system for tracking specimens
- Received 16 recognitions in 2015 for outstanding service
- Integrated new ticketing system for Client Service Department
Client Services
Ameripath
02.2014 - 01.2015
- Handled 20+ client calls per day
- Interfacing
- HIPPA/OSHA safety meetings/training
- Handling ACD calls for Pathology lab
- Troubleshooting multiple tasks
- Handling Client Concerns
TES Editor
Ameripath
09.2008 - 02.2014
- Job promotion in August, 2011
- Responsible for adjusting all work system errors
- Attended HIPPA/OSHA safety meetings
- OSHA 10-hour certified
- Responsible for employee training
Shipping and Receiving Manager
Omnicare
07.2006 - 08.2008
- Responsible for filling medical prescriptions
- Responsible for delivering medical prescriptions in a timely manner
- Responsible for overseeing medication operations
- Redesigned the Sarbanes Oxley filing system
- Supervisor of Sarbanes Oxley
- In charge of daily reports regarding shipments
- Responsible for accurate shipments
- Licensed pharmacy technician
- Attended CEP accredited classes
Skills
- Microsoft Office
- Customer rapport
- Strong relationships
- Employee team building
- Project Management
- Event Management
- Client Relations
- Account Management
- Strategic selling
- Relationship building and management
- Written and verbal communication
References
References can be provided upon request, both personal and professional.
Timeline
Oncology Account Executive
Quest Diagnostics
01.2024 - Current
Anatomic Pathology Account Executive
Quest Diagnostics
11.2020 - 12.2023
Oncology Account Manager
Quest Diagnostics
09.2018 - 11.2020
Support Specialist
Ameripath
04.2016 - Current
Service Solutions
Ameripath
02.2015 - 04.2016
Client Services
Ameripath
02.2014 - 01.2015
TES Editor
Ameripath
09.2008 - 02.2014
Shipping and Receiving Manager
Omnicare
07.2006 - 08.2008
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