Paul Doan
Account Executive
Manchester,PA
Summary
A results-driven relationship manager with over 10 years of experience in account management, customer success, and program management, with a strong focus on fostering and growing client relationships. Adept at serving as a strategic point of contact, managing end-to-end partner programs from onboarding through renewals, and consistently exceeding performance KPI's and retention targets. Experience in performance marketing with skills in analyzing business performance to identify opportunities for product improvements and revenue growth, collaborating cross-functionally to execute solutions, and delivering measurable results. Demonstrates strong analytical thinking, excellent relationship-building skills, and a passion for learning and growth.
Overview
14
14
years of professional experience
Work History
Senior Account Executive
Access Digital
02.2023 - Current
- Responsible for 72% of monthly revenue
- Onboarded over 100 new clients to date including Selectquote, Netspend, Greendot and KashKick
- Maintain and manage accounts. Routine cadence calls
- Collect assets, Oversee campaign launches, Update campaign changes as needed
- Stay active data analysis to meet client's KPI's. Provide proactive feedback. Optimize campaigns.
- Comfortable working with networks like CJ Affiliate, Impact Radius and Everflow Marketplace
- Attending shows and exhibiting: Affiliate Summit East, Affiliate Summit West, LeadsCon and PI Live
Senior Account Executive
Digital Media Solutions
01.2018 - 02.2023
- Performance marketing space with competencies in CPA, CPC, CPL, CPM models
- Orchestrated as the point of contact for all client communication relating to obtaining data, providing campaign feedback, identifying growth strategies and maximized accounts by 25% by upselling effectively
- Tracked and identified quality prospects negotiated and promoted products closing sales and generating new business over 10 acquisitions monthly
- Increased company revenue by $6M with establishing a book of business and bringing incremental account growth quarter after quarter
- Developed pipeline through competitive data analysis, providing proactive feedback for client needs ensuring market campaigns transitioned 50 or more cold calls a month into sales
Market Development Sales Representative
Cintas Corporation
10.2015 - 01.2018
- Focused on new business to business account development by prospecting, cold calling, and setting 100+ appointments with prospects
- Presenting programs and promotions and exceeding a sales quota consistently over 8 quarters
- Nurture relationships & grow accounts with new product offerings and exceptional customer service through 150+ impactful conversations
- Providing solutions and alternatives to customers to help grow revenue & maintain clients increasing retention by 15%
- Created meaningful client relationships through telephone & email communications, expanding revenue by 5% and fulfilling customer service goals
Market Manager & Service Training Coordinator
Cintas Corporation
10.2011 - 10.2015
- Maintained accuracy quoting prices, credit terms, and other bid specifications, recording sales, profit and losses, facilitating lead generations
- Trained and directed the markets sales force promoting new sales techniques company sales growth overall by 20%
- Planned and executed marketing campaigns delivering premium experience for customers and prospects surging 5 star feedback
- Actively targeted prospects using LinkedIn, Facebook, and Seemless.ai for marketing, upselling supplemental products, and consistently meeting sales quotas boosting company’s order size by more than 8%
- Hired and developed 25+ newly assigned Service Sales Representatives to ensure accuracy, proven sales techniques, and high standards of service
- Swiftly and professionally addressed customer service issues, troubleshoot complications, and maintained a high level of customer satisfaction
- Conducted 6 monthly team meetings providing updates, status, leadership, and motivation for successful campaign results and strategic adjustments to ensure effective promotional activities
Education
Associate of Science - Criminal Justice
Harrisburg Area Community College
Harrisburg, PA12-1998
Skills
- Sales target monitoring
- Account planning
- Product and service expertise
- Deal negotiation
- Prospecting and networking
- Trend forecasting
- Campaign execution
- Client rapport
- Relationship building and management
- Strategic account planning
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursTimeline
Senior Account Executive
Access Digital
02.2023 - Current
Senior Account Executive
Digital Media Solutions
01.2018 - 02.2023
Market Development Sales Representative
Cintas Corporation
10.2015 - 01.2018
Market Manager & Service Training Coordinator
Cintas Corporation
10.2011 - 10.2015
Associate of Science - Criminal Justice
Harrisburg Area Community College
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