Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Dooh

Celina,TX

Summary

Multilingual customer service professional with advanced French and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Proven skills in interpreting conversations and translating documents between English and French. High-energy Bilingual Customer Service Representative with 8 years of related experience and desire to positively impact service for any kind customers. Solid administrative background combined with self-motivated nature. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Bilingual Customer Service Representative

Uber
San Francisco, CA
07.2021 - 05.2023
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes with proprietary software.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.

Bilingual Customer Service Representative

Nestle Waters NA
Dallas, TX
07.2016 - 06.2019
  • Practiced advanced foreign-language abilities to support customers' needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained and tracked accurate data using CRM and various computer systems.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Consulted with customers regarding needs and addressed concerns.
  • Audited customer account information to identify issues and develop solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Education

Some College (No Degree) -

CCCD
Richards, TX

Skills

  • Membership Renewals
  • Account Management
  • Call Center Operations
  • French Translation to English
  • French and English Fluency
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Customer Service
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Payment Processing
  • Customer Support
  • Microsoft Office
  • Computer Skills
  • Remote Office Availability
  • Teamwork and Collaboration
  • Work Prioritization
  • MS Office
  • Multi-Line Phone Systems

Languages

English
Professional
French
Professional
German
Professional

Timeline

Bilingual Customer Service Representative

Uber
07.2021 - 05.2023

Bilingual Customer Service Representative

Nestle Waters NA
07.2016 - 06.2019

Some College (No Degree) -

CCCD

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Paul Dooh