Summary
Overview
Work History
Education
Skills
Timeline
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Paul Dorsey

Atlanta,GA

Summary

Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. Experienced Truck driver offering solid work ethic and safe ontime delivery. Knowledgeable about trucks and trailers, including coupling and uncoupling and securing different types of products. Well-coordinated in handling all customer, documentation, and business needs. Experienced trainer on heavy equipment boring and trenching. Team Safety lead on PPE and Osha Codes and Standards.

Overview

10
10
years of professional experience

Work History

CDL A Intermodal Driver

Schneider Trucking
Atlanta, GA
05.2024 - Current
  • Monitored the condition of containers, trailers, and cargo during transport to ensure safety regulations were met.
  • Maintained logs of hours worked and miles driven according to Department of Transportation regulations.
  • Inspected vehicles prior to operation to detect any mechanical or safety issues.
  • Ensured compliance with Federal Motor Carrier Safety Administration standards at all times while operating a commercial vehicle.
  • Managed paperwork such as bills of lading, manifests, shipping documents.
  • Delivered goods on-time in accordance with customer requirements.
  • Adhered to company policies regarding safe driving practices.

Service Technician

ATT
Norcross, GA
01.2017 - 05.2024
  • Maintained accurate records of service calls, repairs, and parts used.
  • Installed new systems according to manufacturer specifications.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Assisted with installation projects at both residential and commercial sites.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Maintained certifications and completed training on systems and components.
  • Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
  • Followed safety protocols while operating machinery in order to avoid accidents or injuries.
  • Operated boring and trenching equipment.
  • Team lead and Team Safety Lead for Norcross office.
  • Maintained all DOT requirements and usage of PPE while on duty.
  • Installation of fiber and and copper systems for outside plant.

Service Technician

Cavo Communications
Miami Gardens, FL
06.2014 - 01.2017
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Installed new systems according to manufacturer specifications.
  • Assisted with installation projects at both residential and commercial sites.
  • Install copper cable tv and security systems
  • Trained new team members on service processes to increase productivity.
  • Logged services performed in service ticket system.
  • Tracked inventory used and notified supervisor about re-ordering needs.

Education

Associate of Applied Science - Electronic Engineering Technology

ATI Career Training Center - Miami
Miami, FL
04-1995

Skills

  • Problem-solving capabilities
  • Commercial vehicle operation
  • Safety and Emergency Equipment
  • Class A license
  • Communication Skills
  • Safety regulations compliance
  • Analytical Skills
  • Time management abilities
  • First Aid/CPR
  • Critical Thinking
  • Preventive Maintenance
  • DOT Regulations
  • Teamwork and Collaboration
  • Mechanical Troubleshooting
  • Tanker and Hazmat Endorsements
  • Dependable and Cooperative
  • Quick learner and very reliable

Timeline

CDL A Intermodal Driver

Schneider Trucking
05.2024 - Current

Service Technician

ATT
01.2017 - 05.2024

Service Technician

Cavo Communications
06.2014 - 01.2017

Associate of Applied Science - Electronic Engineering Technology

ATI Career Training Center - Miami

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Paul Dorsey