Paul Douglas
Racine,WI
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
27
27
years of professional experience
Work History
Supervisor I/B and City Dispatch
Central Transport
Kenosha, WI
10.2014 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Coached staff members to develop long-term career goals.
- Coordinated employee schedules according to shift changes and availability.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Implemented strategies to take advantage of new opportunities.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Complied with company policies, objectives and communication goals.
- Implemented cost-cutting measures without compromising quality of services offered.
OS&D Associate/City Dispatcher
FedEx Freight
Zion, IL
01.2010 - 10.2014
- Coordinated the daily operations of dispatching teams to ensure efficient completion of tasks.
- Advised personnel about accidents, weather conditions or other hazards.
- Developed procedures for handling non-emergency requests efficiently and effectively.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Troubleshot technical issues related to communications equipment or software applications used in dispatching activities.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Managed daily delivery and work schedules to maximize coverage.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Processed requests for emergency services, such as police, fire, medical, and hazardous materials incidents.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Help Desk Support Specialist
Gateway Technical College Kenosha
Kenosha, WI
01.2013 - 03.2013
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Supported customers with password resets and account customization.
- was part of a capstone course, unpaid internship.
OS&D Associate
FedEx Freight
Zion, IL
02.2007 - 01.2010
- Organized backroom areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured compliance with company safety regulations at all times while on the job.
- Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
- Used effective interpersonal and solution-oriented skills to maintain excellent customer service.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
OS&D Associate
FedEx Freight
Libertyville, IL
03.2004 - 02.2007
- Organized backroom areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ensured compliance with company safety regulations at all times while on the job.
- Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
- Used effective interpersonal and solution-oriented skills to maintain excellent customer service.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
City Dispatcher
FedEx Freight
Milwaukee, WI
02.2002 - 03.2004
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Dispatched drivers to meet daily delivery needs for company customers.
Road Dispatch/ OS&D Associate
FedEx Freight
Bensenville, IL
05.1997 - 02.2002
- Coordinated the daily operations of dispatching teams to ensure efficient completion of tasks.
- Advised personnel about accidents, weather conditions or other hazards.
- Developed procedures for handling non-emergency requests efficiently and effectively.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Troubleshot technical issues related to communications equipment or software applications used in dispatching activities.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Managed daily delivery and work schedules to maximize coverage.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Processed requests for emergency services, such as police, fire, medical, and hazardous materials incidents.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Associate of Arts - IT
Gateway Technical College
05.2014
Skills
- Business Development
- Process Improvement
- Schedule Development
- Operations Management
- Data Analytics
- Staff Management
- Strategic Planning
- Processes and Procedures
- Policy Enforcement
- Staff Discipline
- Help Desk Software
- Report Creation
- Technical Support
- Report Generation
- Service Ticket Tracking
- Device Installation
- Computer Diagnostics
- Incident Management
Accomplishments
Multiple semesters on Dean’s List at Gateway Technical College
Part of PSP(People-Service-Product) award winning team 2010 FedEx Freight, Zion, IL
Part of PSP(People-Service-Product) award winning team 2011 FedEx Freight, Zion, IL
References
- Kristopher Miller, Sales, (262)914-1227
- Neil Fruit, Terminal Manager, (219)689-1503
- Madeline Thompson, Patent Specialist
Affiliations
- currently self teaching IoT protocols to retrofit my house into a smart home, as well as zbrush and fusion to utilize in 3d printing.
- enjoy spending time mentoring my son as he embarks on a job coaching wrestling at the high school level.
Timeline
Supervisor I/B and City Dispatch
Central Transport
10.2014 - Current
Help Desk Support Specialist
Gateway Technical College Kenosha
01.2013 - 03.2013
OS&D Associate/City Dispatcher
FedEx Freight
01.2010 - 10.2014
OS&D Associate
FedEx Freight
02.2007 - 01.2010
OS&D Associate
FedEx Freight
03.2004 - 02.2007
City Dispatcher
FedEx Freight
02.2002 - 03.2004
Road Dispatch/ OS&D Associate
FedEx Freight
05.1997 - 02.2002
Associate of Arts - IT
Gateway Technical College