Summary
Overview
Work History
Education
Skills
Charity Work
Timeline
Generic

Paul Douglas

Arlington,TN

Summary

Dynamic professional with a proven track record in relationship building and client relations, honed at Divine Goddess Nursing and other notable companies. Excelled in enhancing customer satisfaction and expanding client bases, leveraging exceptional analytical skills and team collaboration. Skilled in staff education and training, consistently improving team performance and efficiency.

Overview

13
13
years of professional experience

Work History

Sales Specialist

Divine Goddess Nursing
01.2020 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Analyzed financial records, reconciled discrepancies, and prepared comprehensive audit reports.
  • Excellent analytical and problem-solving skills.
  • Effective communication and client relationship management abilities.
  • Detail-oriented and adept at managing confidential information.

OTR Truck Driver

D&D Auto Xpress
11.2017 - 01.2020
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.

Data Entry Intern

Prevailing District, LLC
11.2016 - 11.2018
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Package Handler

FedEx
03.2014 - 11.2016
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Crew Trainer

McDonald's
04.2011 - 03.2014
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

No Degree - Business Administration

MTSU
Murfreesboro, TN
08.2018

High School Diploma -

Fayette Ware Comprehensive High School
Somerville, TN
05.2013

Skills

Relationship Building

Client Relations

Customer service and care

Upselling and Cross Selling

Team Collaboration

Performance Tracking

Staff education and training

Customer Service

Customer Relationship Building

Staff Training

Charity Work

Passionate and dedicated individual with extensive experience in nonprofit and charity work, seeking to contribute skills in fundraising, community outreach, and program management to a dynamic charitable organization.

Timeline

Sales Specialist

Divine Goddess Nursing
01.2020 - 07.2024

OTR Truck Driver

D&D Auto Xpress
11.2017 - 01.2020

Data Entry Intern

Prevailing District, LLC
11.2016 - 11.2018

Package Handler

FedEx
03.2014 - 11.2016

Crew Trainer

McDonald's
04.2011 - 03.2014

No Degree - Business Administration

MTSU

High School Diploma -

Fayette Ware Comprehensive High School

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