Desired Job Title
Waiter/ExpeditorIT SpecialistNetwork AdministratorComputer Repair TechnicianComputer TechnicianLocation Preference
RemoteOn-SiteHybridLocation: Alexandria, LA, US
Open to relocation: No
Open To Work
Paul Dowden
Alexandria,LA
Work Preference
Summary
Detail-oriented Technical Support Specialist skilled in troubleshooting and communication. Enhanced customer satisfaction through effective project coordination and problem-solving. Experienced in remodeling and food industries, with a strong focus on computers, IoT, and cybersecurity. Recognized resource for resolving technical issues and restoring data, committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
12
12
Certifications
Work History
Remodler
Partain Development Inc
Alexandria , LA
01.2015 - Current
- Collaborated with clients to design custom remodeling plans and specifications.
- Installed drywall, trim, and cabinetry in residential remodeling projects to enhance functionality.
- Supervised daily operations of remodeling teams to maintain high standards of workmanship.
- Coordinated project timelines and resources to achieve on-time completion of renovations.
- Resolved client concerns by providing effective solutions during the remodeling process.
- Painted walls and ceilings using various techniques to achieve a professional finish.
- Installed flooring material such as tile, hardwood or laminate floors.
- Ensured reliable plumbing by performing repairs on sinks, toilets, and showers.
- Executed demolition tasks to safely remove structures, paving the way for new construction.
- Installed insulation in walls or ceilings using various materials such as fiberglass batting or foam board insulation.
- Grouted ceramic tiles on bathroom walls and floors for a professional finish.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Enhanced customer satisfaction by delivering high-quality finishes and professional details in completed projects.
Cook/Dishwasher
Rotolos Craft & Crust
Alexandria, LA
10.2025 - 02.2026
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Assisted in the cooking process to ensure timely meal service.
- Prepared ingredients and meals according to Rotolos Craft & Crust recipes.
- Monitored food quality and freshness during preparation to uphold standards.
Waiter/Expeditor
Spirits Food & Friends
Alexandria, LA
06.2022 - 10.2022
- =
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored guest satisfaction and adjusted service as needed.
- Familiarized guests with menu items, including specials and beverages.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided excellent customer service to ensure repeat customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Kithen Manager
Rotolos Craft & Crust
Alexandria, LA
05.2018 - 03.2021
- Managed daily kitchen operations and staff scheduling for a busy pizzeria.
- Oversaw food preparation processes to maintain quality and safety standards.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Trained new kitchen staff on recipes and equipment usage effectively.
- Streamlined inventory management practices to minimize waste and ensure optimal stock levels.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Fostered open communication to promote teamwork and collaboration among kitchen staff.
Education
GED -
Central Louisiana Technical Community College
Alexandria, LA07-2014
Some College (No Degree) - Cyber Security
Central Louisiana Technical Community Colege
Alexandria, LA03-2026
Skills
- Network troubleshooting
- Systems administration
- Technical support
- Software installation
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- IT consulting
- Technical issue analysis
- Technical documentation
- Troubleshooting
- Information security
- IT troubleshooting
- Business intelligence
- Troubleshooting and Diagnostics
- Network administration
- Disaster recovery
- IT documentation
- Application installations
- IT diagnostics
- Application support
- Staff education and training
- System administration
- Mac systems
- User support
- Data recovery
- User guidance
Certification
Google IT Support Specialist
Affiliations
I devote a lot of time to helping addicts and alcoholics who are coming out of treatment get on their feet and get their ID or drivers license, food, bring them to work and just whatever they need help with at a local Recovery Mission
Timeline
Cook/Dishwasher
Rotolos Craft & Crust
10.2025 - 02.2026
Waiter/Expeditor
Spirits Food & Friends
06.2022 - 10.2022
Kithen Manager
Rotolos Craft & Crust
05.2018 - 03.2021
Remodler
Partain Development Inc
01.2015 - Current
GED -
Central Louisiana Technical Community College
Some College (No Degree) - Cyber Security
Central Louisiana Technical Community Colege