Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Paul Doyle

Wimberley,TX

Summary

Highly experienced, performance-driven technology management specialist with over 20 plus years of experience in the electronics industry mainly dealing with very demanding Strategic OEM Accounts. Proven leadership prioritizing aggressive timeline demands of WW strategic global partners for design, qualification, and quality problem resolution. Work with Global Operations Team for timely and efficient NPI meeting or exceeding company quality targets. Primary resource for Top tier customer escalation resolution when not just current but future business is at stake. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sr. Lead Manufacturing Failure Analysis Engineer

Celestica
- 01.2024
  • Worked as an integral part of the Celestica manufacturing operations managing a team of 10 Engineers which involved the failure analysis and recovery highly technical ITAR (Military & Aerospace) customer product lines
  • Activities included analysis, data entry, Pareto reporting., and line down escalation management
  • Manage FA triage teams when quality issues arise in collaboration with process and quality teams
  • Train technicians on failure analysis techniques, principles and FA rigor .Work within a WW Global Operations Organization for on schedule NPI
  • Mentoring younger engineers on ISO Quality Standards, process methodologies and company business acumen.

Health& Well-Being
11.2020 - 01.2023
  • Out of the industry due to a health issue requiring medical leave.

Sr. Supplier Quality Engineer

Hewlett Packard Enterprise
09.2018 - 10.2020
  • Worked as an integral part of the HPE Global Operations Team for NPI product qualification and product release
  • Insured all ssues were closed prior to product release
  • The primary contact point between supplier Customer Quality Engineers and HPE for all activities
  • Job duties consisted of but were not limited to supplier management, data collection and analysis, 8D review and approval, ECO/ ECN review and approval, PPAP, factory audits, Gage R&R, FEMA, regulatory questions/concerns, QBRs and field quality escalations
  • Wins: Biannual supplier review of enabling technologies such as A.I
  • Aimed at reduction of contamination
  • Supplier selection for Green Lake platform roll-out
  • Resolved large-scale customer escalations resulting in 63+ million dollars in quarterly revenue and saving future business opportunities
  • Worked with the data analytics team on methods for identifying top-tier customer outages and engaging suppliers for investigation
  • Lead and manage the roll-out of urgent firmware/software hot-fixes to the HPE field base
  • Supplier audit of field returns process resulted in large-scale change fix recommendations to the HPE service team.

Staff Technical Account Manager - Technologist

SanDisk
12.2013 - 05.2017
  • Served in a Technical Account management role regarding corporate product development & and deployment (NPI) phases with regard to client SSD targeted for the OEM market
  • Performed Gap and risk Assessments during the RFQ process for marketing
  • Spearheaded collection of Concept and Design review materials for customer review
  • Engage customers on new opportunities such as lost SSD and IoT FTM's
  • Tracked and Reported performance during qualification and addressed issues as they arose
  • Ensure internal teams are on track for their deliverables prior to product launch
  • Final approval for ECN/PCN for Dell account
  • Implemented lessons learned through core team collaboration internally for upcoming generation qualifications
  • Gather and share competitive information and disseminate it back to corporate
  • Primary contact for Dell at all levels of engagement
  • Wins: Became a driver of OEM qualification and service culture within SanDisk
  • Successfully qualified X100-X500 SATA II at Dell
  • First OEM to qualify SanDisk
  • Successfully qualified Z400s (low-cost) product family in less than 90 days resulting in an FTM
  • Successfully qualified X600 NVMe product at Dell
  • First NVMe OEM product for SanDisk
  • Implemented WW Tiger Team for onsite failure analysis at Dell ODMs during the pilot phase Assisted in the quality auditing and qualification of SanDisk's "all in one" factory located in Malaysia Trained Customer Quality personnel on Dell quality data reporting requirements and implemented them.

Principal Commodity Quality Consultant - Supplier QA

Dell EMC
01.2007 - 09.2013
  • Served in a management role in WW Business Operations as a Client Supplier Commodity Quality
  • Advanced BoB Product Quality and warranty cost on Desktop,Notebook HDD/SSD through regular engagement with supplier Customer Quality Engineers
  • Utilized data analytical tools and metrics for improving HDD/SSD supplier field quality performance within Dell's Lines of Business by performing weekly/monthly data analysis
  • Approval for in ECN/PCN of released products
  • Primary contact with supplier CQE's for warranty cost reduction initiatives, field quality performance, and customer quality escalations
  • Wins: Identified and eliminated several potential quality field excursions through predictive analysis
  • Major "Outlier: Customer site visitations to understand reasons for high field return rates based on data analysis
  • Participated in "First Look" out-of-the-box and VoC initiatives
  • Assisted in the development of S.M.A.R.T Drive Self Test Specification for medium and selectable DST
  • Isolated HDD disk blistering issue at McDade school district leading to significant warranty recovery cost from supplier (10M$)
  • Integrated new HDD features in new system platform design through close collaborative communication efforts with Dell's "VOC" teams such as 1) Quiet Seek 2) Optiplex Chassis bracket redesign for performance improvements due to vibration.

Manager Field Application Engineering

Maxtor Corporation
04.1999 - 12.2006
  • Served in a management role supporting Colorado Engineering with NPI qualification failure analysis, and remediation efforts
  • Liaison to Dell for resources for analyzing hardware and software qualification and Mfg failures
  • Determined causes through data collection, and failure analysis
  • Reporting via CAPA/8D methods, and initiating corrective activities at all interfaces
  • Sustaining failure analysis support with escalation management
  • Gather and share competitive information and disseminate it back to corporate
  • Managed local FAE's concerning employee performance etc, International FAE's were "managed via dotted line" reporting methods
  • Wins: Multiple drive capacities 250GB - 2TB design and qualification wins at Dell resulting in 2+ Billion in revenue
  • Duel role as a Customer Quality Engineer to support Dell SQE requirements and data reporting
  • Successfully mapped HDD integration processes at Dell WW factories including shock mapping
  • Lead Dell BPI resulting in DST integration within Dell's factory production, resulting in less factory TAT
  • Identified new applications known as Point of Sale that caused head media issues due to excessive dwell.

Education

Associate of Arts - Electrical, Electronics Engineering Technologies

Southwest School of Electronics
Austin, TX
09-1985

Skills

  • Customer facing
  • Customer Quality
  • Qualification
  • Technical Computing
  • Networking
  • Customer Engagement
  • Data Analysis
  • Quality Reporting
  • Warranty Reductions
  • Failure Analysis
  • Critical thinking
  • Problem solving
  • Technical writing
  • RCA
  • 8D CAPA
  • FEMA
  • Supplier Management
  • Supplier selection
  • Factory Quality
  • PPAP
  • AQAP
  • ISO 9000 Auditing (Lead Assessor)
  • Logistics/ Customs
  • Program Management
  • Regulatory
  • JIRA
  • Agile
  • ECN
  • Voice of Customer
  • Green initiatives
  • Experience in BPI and Lean initiatives

Certification

  • ISO 9000 Lead Assessor
  • Quality Management Systems
  • DoD Certified
  • CUI Trained

Timeline

Health& Well-Being
11.2020 - 01.2023

Sr. Supplier Quality Engineer

Hewlett Packard Enterprise
09.2018 - 10.2020

Staff Technical Account Manager - Technologist

SanDisk
12.2013 - 05.2017

Principal Commodity Quality Consultant - Supplier QA

Dell EMC
01.2007 - 09.2013

Manager Field Application Engineering

Maxtor Corporation
04.1999 - 12.2006

Sr. Lead Manufacturing Failure Analysis Engineer

Celestica
- 01.2024

Associate of Arts - Electrical, Electronics Engineering Technologies

Southwest School of Electronics

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Paul Doyle