Paul Drohan
Waterford Twp.,MI
Summary
Experienced collaborator with a proven track record of meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Adept at fostering effective collaboration and driving successful outcomes through teamwork. Demonstrated ability to adapt quickly to changing priorities and consistently deliver high-quality results within tight deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service/Spare Parts
Fanuc America Corporation
05.2022 - Current
- Experienced in all aspects of the position – quotes, PO’s, phones, software, emails, ect.
- High volume output with emails and calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistency in day to day operations.
Customer Service Representative
Wright Tool Company
02.2021 - 05.2022
- Created overage and shortage reports as necessary, also dealing with damaged materials.
- Maintained an organized workspace by implementing effective storage strategies for all spare part categories, resulting in easy access and improved productivity.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Warehouse Supervisor
Wright Tool Company
01.2020 - 02.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping, receiving, and distribution and workplace operations.
Warehouse Representative
Wright Tool Company
05.2015 - 01.2020
- Optimized space utilization by reorganizing storage areas based on product dimensions and turnover rates.
- Enhanced order fulfillment accuracy through diligent picking, packing, and shipping procedures.
Manager
Zapzone Laser
01.2014 - 05.2015
- Game/party coordinator for events, managing floor activities, and managing employees
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Early College Admissions/Dual Enrollment -
Oxford Virtual Academy
Oxford, MI05.2014
Skills
- Proficient with Microsoft Word, Excel, and PowerPoint
- Experienced in utilizing Sage 300, Latitude WMS, Oracle, FAC My portal
- Strong work ethic
- Operational Efficiency
- Independently motivated
- Analytical problem-solving
- Collaborative team member
Training
I have completed the below training at FAC HQ:
- Robot Operations
- P-700i Mechanical Disassembly/Reassembly
- Electrical Maintenance with R-30iB & R-30iB Plus Controller
- Planned and already registered for a R-2000i Mechanical Disassembly/Reassembly
Accomplishments
- Achieved Price list and backordered issues by completing weekly meetings with customer with accuracy and efficiency until resolved.
- Used Microsoft Excel to develop inventory tracking spreadsheets to cut down on pricing and shipping errors.
- Supervised teams of 6+ staff members.
- Managed high volume customers within my group at one point and or still are: GM, Stellantis, Honda
References
Available upon request.
Timeline
Customer Service/Spare Parts
Fanuc America Corporation
05.2022 - Current
Customer Service Representative
Wright Tool Company
02.2021 - 05.2022
Warehouse Supervisor
Wright Tool Company
01.2020 - 02.2021
Warehouse Representative
Wright Tool Company
05.2015 - 01.2020
Manager
Zapzone Laser
01.2014 - 05.2015
Early College Admissions/Dual Enrollment -
Oxford Virtual Academy
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