Paul Dugasz
Mt. Pleasant,SC
Summary
Personable Technical Consultant with over 5 years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers.
Overview
6
6
years of professional experience
Work History
ServiceNow Technical Consultant
Computer Design And Integration LLC.
09.2021 - Current
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Streamlined processes for increased efficiency by implementing automation solutions using Javascript
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
ServiceNow Business Analyst
Synchronoss Technologies Inc
09.2019 - 09.2021
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Translated business requirements into user stories leveraging ServiceNow's agile module
- Designed Automated Test Framework (ATF) tests for highly customized and sensitive business processes
Desktop Support Engineer
Lombardi Group
04.2018 - 09.2019
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
Master of Science - Business Analytics
Montclair State University
Montclair06.2022
Skills
- Integration development
- Certified ServiceNow ITSM implementor (delta completed for 2024)
- Certified ServiceNow system administrator (delta completed for 2024)
- Workplace Service Delivery suite specialist
- Best Practice Design
- Business Analysis
- Agile methodologies
Timeline
ServiceNow Technical Consultant
Computer Design And Integration LLC.
09.2021 - Current
ServiceNow Business Analyst
Synchronoss Technologies Inc
09.2019 - 09.2021
Desktop Support Engineer
Lombardi Group
04.2018 - 09.2019
Master of Science - Business Analytics
Montclair State University
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