Paul Ebke
Omaha,NE
Summary
With a proven track record at Pella Windows, I excel in troubleshooting and repair, enhancing customer satisfaction through exceptional service. My expertise in equipment calibration and a strong mechanical aptitude are matched by my ability to foster team growth and adaptability, ensuring high-quality outcomes in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Field Service Technician
Pella Windows
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Field Service Technician
The Window And Door Stored Door Replacement
Delivery Driver
Lowes Home Improvement Warehouse
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Quickly shut down equipment in emergency situations following protocols.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Increased production efficiency by meticulously calibrating machinery before each shift.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
- Improved product quality with thorough inspection and adjustment of machine settings.
- Fostered team-oriented environment, training new operators on machinery and best practices.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Operator Specialist
Owen Industries
08.2021 - 05.2024
- Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
- Collaborated with team members to meet production targets consistently and efficiently.
- Provided exemplary customer service when interacting with clients or vendors, ensuring their needs were met in a timely manner while upholding the company''s reputation for professionalism.
- Conducted thorough equipment inspections before each shift, minimizing potential hazards or malfunctions during operation.
- Adapted quickly to changing production needs, adjusting tasks as required to meet deadlines without sacrificing quality.
- Developed strong working relationships with colleagues across departments, fostering a collaborative environment conducive to solving complex challenges together.
- Operated various machines proficiently, contributing to overall team success in meeting production goals.
- Stayed up-to-date on advancements within the industry by attending workshops, seminars, and other relevant training opportunities.
- Achieved high levels of accuracy within operations through diligent attention-to-detail and proper calibration of equipment.
Education
Lewis Central
Council Bluffs, IASkills
- Troubleshooting and repair
- Training and mentoring
- Customer training
- Installation and maintenance
- Safety assessment
- Tool management
- Field production
- Feedback
- Customer consulting
- Mechanical background
- Hand tools proficiency
- Repair auditing
- Work order prioritization
- Environmental safety
- Customer Service
- Diagnostics and troubleshooting
- Mechanical Aptitude
- Following safety practices
- Equipment Inspection
- Project Management
- Worksite preparation
- Emergency Response
- Fleet maintenance
- Quality Assurance
- Routine Maintenance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Work order completion
- Machinery Operation
- Team building
- Safety Protocols
- Troubleshooting Techniques
- Risk Assessment
- Professionalism
- Blueprint Reading
- Time management abilities
- Physical Stamina
- Adaptability
- Precision measurement
- Equipment testing
- Problem-solving aptitude
- Process Improvement
- Equipment Calibration
- Component Assembly
- Manual Dexterity
- Plumbing basics
- Construction principles
- Detail orientation
- Taking precise measurements
Timeline
Operator Specialist
Owen Industries
08.2021 - 05.2024
Field Service Technician
Pella Windows
Field Service Technician
The Window And Door Stored Door Replacement
Delivery Driver
Lowes Home Improvement Warehouse
Lewis Central
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