PAUL ESPLEN

I am proud to lead a dynamic team and oversee all facets of the business. My focus is on operational excellence, strategic growth, and delivering exceptional service to clients during challenging times.

Key Contributions and Responsibilities:

• Leadership & Team Development: Inspire and guide a high-performing team by fostering a collaborative and client-focused culture.
• Strategic Business Growth: Develop and execute strategies to expand market presence, drive revenue, and achieve business goals.
• Operational Management: Ensure seamless daily operations by coordinating efforts across departments, and optimizing processes for efficiency.
• Client Relations: Uphold a commitment to outstanding client service, ensuring empathy, discretion, and professionalism at every touchpoint.
• Regulatory Compliance: Maintain strict adherence to local, state, and federal regulations governing the bail bond industry.
• Financial Oversight: Manage budgets, monitor financial performance, and implement strategies to enhance profitability.
• Community & Professional Partnerships: Build strong relationships with legal professionals, law enforcement, and community organizations to support business objectives.
• Crisis Resolution: Address complex challenges with agility, ensuring optimal outcomes for clients, and the business.

Achievements:

• Streamlined operational processes, improving efficiency, and reducing turnaround time.
• Increased client satisfaction ratings through improved service delivery and proactive issue resolution.

• Drove success as a Branch Manager by overseeing operations and ensuring exceptional customer service delivery for surety bond transactions
• Developed a thorough understanding of the Texas and Dallas County judicial system while complying with company policies and procedures
• Maintained ongoing communications with the Court and Collections department to address any audit concerns
• Implemented strategies to efficiently allocate resources and coordinate team members
• Consistently ensured accuracy and compliance of all paperwork such as applications, defendant contracts, financial receipts and promissory notes
• Successfully reached and exceeded monthly and quarterly sales objectives
• Delivered excellent customer service with focus on honesty, professionalism and expertise
• Managed and delegated new walk-in accounts to staff, while overseeing existing accounts

• North American Sales & Marketing Manager for Parc City Boot Co (Men's & Women's Fashion Footwear & Accessories Line) and Jonas William & Associates Ltd (Wholesaler, Supplier, Sourcing within the Fashion Industry)
• Managed and developed a team of sales reps and marketing personnel for JWA and PARC
• Developed specific KPIs, and set detailed roadmaps, while creating a clear team vision and goals for the brand's target market
• Through strategic planning and using management tools (Loomly) to lay out a scheduled calendar to craft, optimize and analyze all content being posted.
• Consistently created engaging content for all platforms and following the number of impressions and other key metrics
• Approved all campaigns, and strategies for multiple platforms while monitoring and driving key KPIs and the overall communication strategy
• Maintained relationships with current accounts, provided services as needed including orders, and product inquiries, and instilled an always-learning culture emphasizing industry trends
• Staying in touch with new industry platforms and testing new creative concepts for the brand
• Continuously seeking out new opportunities to grow the brand, including key influencer programs (NBA, NHL, CFL, MLS players, coaches, staff, high-profile business moguls and entrepreneurs, fashion designers/influencers, music industry personnel)
• Report to media director and CEO to manage the department budget and meet all expectations of the programs
• From the 2015 launch of the PARC City Boot line to 2020 have opened 80+ new accounts
• 2017 acquired a national account leading to replenishment orders monthly, generating $300,000 yearly for Jonas William & Associates Ltd
• Received BEST NEW EXHIBITOR AWARD at Platform 2015, North America's largest fashion footwear tradeshow in Las Vegas
• Provided direction to major/independent retailer accounts with developing private label programs.

• Provided sewer/watermain camera inspections
• Thoroughly examined customers sewer lines/pipes to assess any issues using an innovative high resolution snake camera
• Hydro Jetting service - often operated for larger backed up/clogged jobs
• Hydro Jetting or Hydrovac use of unidirectional sprayer head and high-pressure hose to break away any debris away from sewer line
• This service also allows access to underground utilities quickly, safely and efficiently
• Repaired, removed or installed new watermains/sewer lines/fire hydrant
• Connecting new and existing neighborhood homes/high rise buildings sewer line to city connect mains, repair of old hydrant lines, replace with new innovate PVC or Iron piping for longer/durable life.

• Advised customers on bank services for their specific needs (e.g., loans, credit cards, mortgages)
• Managed new customers accounts, oversee new walk-in accounts with interested clients
• Referred existing clients to Certified Financial Planners, Investment Specialists
• Present cost effective or new financial products/services to existing customers
• Explain how fees can be waived if a monthly account balance is maintained, review benefits of a fee or non-fee credit card, explaining the benefits of using a line of credit over credit card
• Obtained Investment Funds in Canada certification
• Presented expertise by providing direction to clients on investment funds available at the local branch level.

• Company Overview: ADS (Automotive Driving Solutions) a successful production company specializing in executing local and national events across North America
• Key member of the event management team
• Attended numerous training seminars at many top automotive brand headquarters (Ford, Mazda, KIA, GM Canada)
• Provided integrative training to dealers/dealerships on a national scale
• Incorporating new product development, brand enhancements, competition comparison
• Always strived to improve on consumer-focused events
• Continually provided a memorable experience but also aimed to mold and confirm opinions on the specific brand at hand.
• ADS (Automotive Driving Solutions) a successful production company specializing in executing local and national events across North America

• Worked as an outside sales rep offering products/services including front-end websites, print media, and promotional products to businesses in assigned territory (Mississauga, Oakville, Burlington, Etobicoke, Toronto, and Richmond Hill)
• Generated new leads by cold calling, networking events, and drop-ins to local businesses within the GTA (Greater Toronto Area)
• Was a leader in providing successful product demo presentations with national accounts including MOEN Canada, Maple Leaf Foods, TEMBEC
• Provided clients with a memorable experience offering service, quality, and creativity
• Ultimately strived to position the company to be competitive in the process of bidding for marketing contracts on national and local accounts.

• Lead brand ambassador for multiple experiential marketing campaigns including: Dempster's Bread, Hewlett Packard (HP), Gillette, Vitamin Water
• Provided scripts to other ambassadors highlighting key points, brand awareness, competition, and benefits of product/service
• Encouraged clients/consumers to taste, test, experience the brand's activation
• Provided daily written reports on activation numbers and other key measurement statistics for clients
• Provided ultimate customer service and leave consumers with a positive memorable experience.