Participated in ongoing training and compliance activities.
Coordinated with other departments to ensure efficient workflow processes.
Exercised versatility in fast-paced, agile work environments.
Coordinated and managed various programs or projects to achieve established objectives.
Conducted regular meetings with staff to review progress and address any concerns.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
Assessed damage caused by natural disasters or other emergencies and reported findings to appropriate authorities.
Drafted detailed reports outlining operational needs before, during and after an incident.
Conducted training sessions for local government personnel on emergency response protocols.
Maintained records of all emergency management activities, including drills, reports and evaluations.
Monitored weather conditions and tracked potential disasters to ensure timely response efforts.
Evaluated current procedures against industry standards to ensure compliance with regulations.
Stayed up to date on federal, state and local regulations governing emergency response plans.
Created emergency situation status reports to discuss response and recovery efforts.
Education
Bachelor's - Media Communications
Webster University (Online)
05.2022
Associate - Emergency Management
Community College of the Air Force
01.2017
Skills
Microsoft Office, Word, Excel, Powerpoint (11 years)
Emergency Management
Microsoft SharePoint
Program Management
Project Management
Custodial Experience
Intelligence Experience
Public Speaking
System Administration
Operating Systems
Computer Networking
Help Desk
Driving
English
Network Support
Account management
Information Security
Problem-Solving
Written Communication
Self Motivation
Team Building
Adaptability and Flexibility
Adaptability
Time Management Abilities
Windows
Typing
Google Docs
Customer service
Emergency Response
System Installations
Manual Dexterity
Certification
Air Traffic Control Tower Operator, 06/2011, 2012, Air Traffic Control Tower Operator, Sheppard AFB, Tx and Wichita Falls, Tx Municipal Airport.
TS/SCI Clearance
Secret Clearance
Social & Behavioral Research - Basic/Refresher, 03/2022, 03/2025, Collaborative Institutional Training Initiative (CITI) Program This SBE-focused comprehensive course provides an expanded training covering not only major topical areas but also many concepts that are specific to types of research, roles in the protection of human subjects, and advanced modules on informed consent topics, vulnerable populations, big data research, mobile apps research, and disaster and conflict research. It offers historic and current information on regulatory and ethical issues important to the conduct of research involving human subjects. Case studies are used within the modules to present key concepts. This course has been updated to reflect the 2018 Requirements of the Common Rule.
Assessments
Research - Familiar, 04/2020, Familiar, Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology.
Supervisory Skills: Motivating & Assessing Employees - Expert, 04/2020, Expert, Motivating others to achieve objectives and identifying improvements or corrective actions.
Verbal Communication - Proficient, 04/2020, Proficient, Speaking clearly, correctly, and concisely
Sales: Influence & Negotiation - Proficient, 04/2020, Proficient, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Customer Focus & Orientation - Proficient, 06/2020, Proficient, Responding to customer situations with sensitivity
Management & Leadership Skills: Impact & Influence - Familiar, 07/2020, Familiar, Choosing the most effective strategy to inspire and influence others to meet business objectives.
Management & Leadership Skills: Planning & Execution - Proficient, 07/2020, Proficient, Planning and managing resources to accomplish organizational goals
Written Communication - Highly Proficient, 07/2020, Highly Proficient, Best practices for writing, including grammar, style, clarity, and brevity.
Supervisory skills: Motivating & assessing employees - Familiar, 05/2022, Familiar, Motivating others to achieve objectives and identifying improvements or corrective actions
Written communication - Proficient, 05/2022, Proficient, Best practices for writing, including grammar, style, clarity, and brevity
Scheduling - Proficient, 05/2022, Proficient, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Military Service
United States Air Force, United States, TSgt, Present, Joint Service Commendation Medal, Air Force Commendation Medal, Air Force Achievement Medal
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE