Paul Evenson
Bend,United States
Summary
Over 20 years of success bridging the gap between Technology, Business, and People to deliver high-impact programs and operational excellence. Visionary IT Leader whose deep experience in technology infrastructure, operations, technical services, and IT strategy drives highly impactful operational efficiencies and catapults rapid business growth. Proven global leader who drives impactful technology transformations while building, mentoring, and inspiring teams to innovate and implement cutting-edge technologies that align real world results with key organizational objectives. Adept at achieving compliance requirements through adherence to SOC 2, ISO 27001, and BS 7799. Trusted Business Partner & Advisor skilled in engaging diverse stakeholders, managing global teams, and blending big picture vantages with critical strategies to deliver large-scale transformations. Shape progressive technology solutions utilizing current trends to provide shared services and managed services to large, critical infrastructures. Functional Senior Director driving proven results within technology. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
26
26
years of professional experience
Work History
Senior Director, Cloud Infrastructure Operations
Ontrak Health
02.2022 - 02.2024
- Responsible for developing strategy, architecture, roadmaps, design and implementation of Cloud Platform and Infrastructure solutions
- Planned, built, and operated solutions in AWS, Azure, and GCP. Transition server population both public cloud providers, but SaaS providers.
- Strategic partner and requires ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient, and demonstrating a high level of professionalism and confidentiality
- Managed all Cloud and Infrastructure initiatives, which managing, coaching and mentoring team of engineers
- Collaborated with business partners to develop and implement a well-defined cloud infrastructure roadmap to move existing environments to AWS cloud
- Utilized Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) cloud computing models.
Mountain Services Manager
Mt. Bachelor
10.2021 - 02.2022
- Led a team of 84 ambassadors and mountain hosts, providing exceptional service to guests of Mt Bachelor
- Responsible for safety, training, and scheduling to provide guidance, and aid to guests
- All team members were trained in CPR and part of National Ski Patrol.
Director / Deputy Program Manager
General Dynamics Information Technology
10.2020 - 05.2021
- Spearhead data center operations, network operations, and incident management to improve handling of over $1B daily Medicare and Medicaid claims
- Streamline processes and optimize operations for data center, disaster recovery, network, systems, storage, and monitoring for all systems
- Transformed budgetary crisis, from $500K overrun to $200K underpin
- Through strategic conversion of costly contractors to full-time employees and impactful reduction on excessive travel
- Eliminated 100% of SLA breaches from 1+ breaches month to zero breaches overall and no monetary fines using change control processes and enhance management oversight.
Vice President, IT Infrastructure
Arch Capital
06.2018 - 06.2020
- Shaped entire business infrastructure for global $6B organization to deliver shared services from data center through server OS including hybrid cloud (Azure, AWS) and private data center with VMWare
- Pioneered functional leadership for staff of 100+, established 24x7x365 ITIL based Network Operations Center, and formalized incident management
- Achieved SOC 2 Accreditation to drive compliance requirements for all operations and captured critical uptime standards for all platform systems
- Consolidated five data centers, migrated 350 petabytes of data, and moved TD2 / Azure to private data centers including hyper-converged infrastructure, VMWare, Azure, and AWS
- Captured 0.04% issue rate on all service requests despite intense workload featuring 400 customer projects and 17,000+ service requests
- Dramatically improved incident response and customer experience by implementing ITIL standards and change management best practices and establishing governance committee to analyze ongoing performance
- Architected and migrated multiple business units from isolated AD, Exchange, and Office 365 to single global tenant
- Implemented private cloud architecture (VMWare, Cisco UCS), as well as public clouds featuring AWS and Azure.
Senior Vice President, Global Services & Technology
Prysm, Inc
01.2015 - 03.2018
- Championed growth of Fortune 1000 collaboration business as both CIO and Customer Delivery Leader to expand mission-critical, global IT services featuring cloud-based technologies and multi-tenant cloud services
- Fostered strong relationships with stakeholders and increased transparency into ongoing initiatives by reporting to Board of Directors
- Spearheaded deployment and management of public and private clouds for prominent Global 500 Corporations
- Achieved vital compliance by implementing ISO 27001 International Security Standard to permit cloud-based operations and multi-tenant Azure cloud services to best support new client growth
- Eliminated IT infrastructure risk by migrating all mission-critical services from on-site to cloud-based technologies.
Senior Vice President, Global Data Center Operations
Pearson Education
01.2013 - 12.2015
- Led IT Operations Management, featuring a global multi-million-dollar operations budget and multi-location public cloud, to deliver software solutions
- Orchestrated all aspects of infrastructure planning and operation for a $9B education services business
- Engineered and deployed hybrid cloud architecture to service complete product portfolio
- Slashed operational expenditure by $14M in just the first year by transforming the global Data Center operations budget ($50M CAPEX, $70M OPEX) into a P&L center to capitalize on growth and profitability
- Deployed and operated Cloud footprint to 15 global locations and multi-location public cloud using AWS while supporting additional eight major 2.5mW sites and 25 small sites in United States
- Drove delivery of IT software solutions in Cloud, DevOps, Security, Application Lifecycle and IT Operations Management (ITSM, ITAM, PPM, BSM, Event Monitoring and Automation) across on-premise and SaaS environments.
Independent Consultant
Urban Data
01.2009 - 12.2012
- Founded a highly successful consulting practice focused on leading technology companies through strategic planning, operational improvement, implementation of green IT practices, increased data center efficiency, and revenue growth
- Re-architected entire infrastructure and operations for a web hosting and cloud provider to support cloud deployment and virtualized computing support over 1M domains
- Transformed growing $1M+ business to introduce convergence data systems by partnering with premier defense contractors, Boeing and Northrop Grumman, to deliver technology solutions to meet emerging needs
- Orchestrated full lifecycle deployment of 13 data centers to create global DNS services including network architecture, operations, and security for telecommunications partners such as Comcast, Virgin Media, and Telefonica
- Restructured operations for four data centers to support infrastructure for OpenStack Cloud deployment.
Senior Vice President, Enterprise Solutions
IHS, Inc
03.2004 - 08.2008
- Drove P&L, comprising technology solutions, with full accountability for revenue, product management, and operations for a $3B public company
- Led organization of employees located in 6 US states and India to providing technology services and solutions for Global 500 customers
- Managed technical staff of 300 engineers across US and India
Vice President, Operations & Engineering
Affinity
06.2003 - 03.2004
- Hand-selected by Board member to bring operational focus to organizational turnaround/restoration
- Immediately shook up the business by focusing on cost, quality, and customer satisfaction
- Managed product delivery (application development/engineering), network operations center, and 2 service centers that processed 8M messages daily and hosted 300K individual domains.
Vice President, Operations
Digital Island
01.1998 - 06.2003
- Built Digital Island into a world-class global technology organization
- Planned and built 8 data centers in 5 different countries, which included turnkey environments
- Planned, managed, and staffed the operational infrastructure, including customer support, network operations, and build-out/expansion of network and data centers providing hosting and network services for blue-chip and Global 500 companies.
Education
Some College (No Degree) -
Oregon State University, Corvallis, OR
Skills
- Cloud Infrastructure, Design, build, operate
- Data Center Development
- Issues Resolution
- Work Planning and Prioritization
- People Management
- Project Planning
- Compliance adherence
- Budget Management
- Team Building and Motivation
- Brand Management
- Contract and Vendor Management
- Information Technology Management
Timeline
Senior Director, Cloud Infrastructure Operations - Ontrak Health
02.2022 - 02.2024
Mountain Services Manager - Mt. Bachelor
10.2021 - 02.2022
Director / Deputy Program Manager - General Dynamics Information Technology
10.2020 - 05.2021
Vice President, IT Infrastructure - Arch Capital
06.2018 - 06.2020
Senior Vice President, Global Services & Technology - Prysm, Inc
01.2015 - 03.2018
Senior Vice President, Global Data Center Operations - Pearson Education
01.2013 - 12.2015
Independent Consultant - Urban Data
01.2009 - 12.2012
Senior Vice President, Enterprise Solutions - IHS, Inc
03.2004 - 08.2008
Vice President, Operations & Engineering - Affinity
06.2003 - 03.2004
Vice President, Operations - Digital Island
01.1998 - 06.2003
Oregon State University - Some College (No Degree),
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