Resourceful Production Support Analyst offering 12 years of hands-on experience providing technical support to clients and business users by efficiently identifying problems, researching solutions and implementing resolutions. Positive and calm professional skilled at analyzing qualitative and quantitative information and translating into strategic deliverables. Passionate problem solver with great attention to details and excellent verbal & written communication skills.
Certificates
ITIL Service Operation (2018)
VMWare Certified Professional 5 (2015)
ITIL v3 Foundations (2012)
HDI Support Center Analyst Certified (2012)