Paul Feitlich
Summary
Results-driven professional with 10+ years of experience in operation and people management, driving strategic growth and enhancing business performance. Demonstrated success in leading cross-functional teams, optimizing operations, and delivering exceptional customer service. Proficient in financial management, team leadership, and implementing innovative solutions to achieve stakeholder objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director of Operations
Chick-fil-A
, WI
10.2024 - Current
- Acted as a liaison between internal teams and Owner to develop operation improvements.
- Manage all restaurant inventory systems to promote stewardship, food gap goals, food waste, labor, profitability and store organization/cleanliness.
- Oversee scheduling and event staffing execution.
- Provide coaching feedback to Directors, Coordinators, and leaders to develop them over time.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, hired, and trained new staff members according to organizational standards.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
General Manager
Marcus Theatres Corporation
09.2021 - 08.2024
- Led and managed a team of direct reports, ensuring the successful delivery of high-quality products and service.
- Directed all aspects of HR, Technology, Finances, Marketing, Customer Service and Maintenance consequent to the company's policies.
- Implemented effective strategies to attract top talent and foster employee satisfaction
- Assisted associates with their growth journey by offering mentorship and advice.
- Maintained revenue, payroll expenses, other expenses, and profit margins within budgeted parameters.
- Took corrective measures to maintain the budget parameters of the property.
- Monitored competitors within the district for industry trends, standards, activities and practices and takes appropriate action where required
- Set structures and strategies to maximize revenues and gain share through review of competitor and market conditions.
- Managed daily F&B operations, including staffing, budgeting and inventory ordering.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with the management team to review progress against established objectives.
- Led operation to achieve consistent ‘Excellent’ audit results.
- Developed marketing strategies designed to increase brand awareness within target markets.
Operations Manager
Marcus Theatres Corporation
11.2018 - 09.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve company vision and goals
- Obtained feedback from customers on process and product improvement and communicated that feedback to the team
- Coached and mentored associates on their skill development and overall performance
- Delivered positive customer experiences by implementing effective quality assurance practices
- Facilitate proper information flow between corporate office, building management, and staff
- Manage company operations with responsibility for profit and loss, scheduling, training and inventory control
- Presented performance and productivity reports to supervisors.
Quality Administrator
Univar
10.2017 - 10.2018
- Maintained upselling rate on new clients by listening to and understanding customer needs while providing a consultative customer-service approach
- Maintained the Salesforce Supplier Documentation and obtained documentation for stakeholders
- Facilitated relationships between Customers and Multiple Sales Support Teams Globally
- Effectively communicated with and educated customers on the various options and benefits of our products
- Partnered with service providers and procurement teams to strategize Univar support information systems
- Analyze and record data workflow to better future turnaround time for internal and external stakeholders.
Customer Service Administrator
GHP Group Inc.
02.2017 - 09.2017
- Performed product comparisons to determine industry trends as well as sustainability of product offerings
- Became the voice of the customer and provided a business perspective on value during day-to-day bases
- Acted as a liaison between production, maintenance and subject matter experts for an inventory of 30,000+ Model Parts for global retail partners
- Facilitated relationships for different product lines and different retailers
- Analyzed teamwork output, budget reports, and end-user feedback to better strategize products that would bring the most value.
Assistant Manager
Marcus Theatres Corporation
05.2011 - 02.2017
- Key leader in the implementation of a new project build in the Country Club Hills community
- Lead management training in marketing and brand building for grand opening in addition to transitioning new staff and management in order to learn and successfully deliver on company policies and procedures
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coordinated with 200 theatre staff for schedules in UKG Kronos software
- Coordinated events for guest groups of up to 800 people
- Facilitated/conducted interviewing, hiring, coaching and evaluating of floor staff and supervisors.
Specialist - Infantryman
United States Military | Army National Guard
11.2009 - 11.2015
- Infantry training covers a wide range of skills, including combat tactics, weapons proficiency, and survival techniques
- Specialized training includes dismounted reconnaissance operations, the use of indirect fire weapons, and the ability to engage targets using night vision and grenade launchers.
Education
Bachelor of Arts - Organizational & Corporate Communications
Northern Illinois University
12.2016
Skills
- Customer Relationship Management
- Executive leadership
- Customer retention
- P&L Management
- Performance Evaluations
- Team training and development
- Operations Management
- Business Administration
- Loss Prevention
- QSR
Certification
- ICAgile Certified Professional – Agile Team Facilitation, Aug 2022
- ICAgile Certified Professional, July 2022
- Certified SAFe Scrum Master 4, April 2018
Timeline
Executive Director of Operations
Chick-fil-A
10.2024 - Current
General Manager
Marcus Theatres Corporation
09.2021 - 08.2024
Operations Manager
Marcus Theatres Corporation
11.2018 - 09.2021
Quality Administrator
Univar
10.2017 - 10.2018
Customer Service Administrator
GHP Group Inc.
02.2017 - 09.2017
Assistant Manager
Marcus Theatres Corporation
05.2011 - 02.2017
Specialist - Infantryman
United States Military | Army National Guard
11.2009 - 11.2015
Bachelor of Arts - Organizational & Corporate Communications
Northern Illinois University
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