Paul Ferry
Georgetown,MA
Summary
Having been in the Collision repair industry for 30+ years starting as a shop apprentice and working my way through the ranks has been the driving force for passion for this industry
Overview
41
41
years of professional experience
Work History
Director of Operations
Auto Body Clinic
01.2019 - 12.2023
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Collision Center Manager
York Collision Center
05.1983 - 02.2019
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Maintained a safe work environment by enforcing strict safety protocols and conducting regular inspections.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Collaborated with other departments to improve overall company performance and customer experience.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Managed team of 28 personnel focused on repairs and refinishing work.
- Checked quality of all work to maintain customer satisfaction.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Saugus High School
Saugus, MA05.1983
Skills
- Strategic Planning and Execution
- Strategic Planning
- Capital Spending
- Leadership Training
- Operations Oversight
- Process Improvement
- Performance Analysis
- Cost Control
- Business Management
- Quality Assurance
- Business Development
- Continuous Improvement
- Policy Development
- Team Leadership
- Time Management
- Project Management
- Staff Training
- Financial Reporting
- Customer Service
- Operational Efficiency
- Vendor Management
- Employee Development
- Customer Retention
- Financial Oversight
- KPI Tracking
- Teamwork and Collaboration
- Customer Relations
- Revenue Growth
- Staff Hiring
- Employee Reviews
- Relationship Building
- Staff Development
- Business Growth Initiatives
Timeline
Director of Operations
Auto Body Clinic
01.2019 - 12.2023
Collision Center Manager
York Collision Center
05.1983 - 02.2019
High School Diploma -
Saugus High School
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