Amanda Figurell
Lancaster,PA
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
14
14
years of professional experience
Work History
CNA
Genesis
Lancaster, PA
03.2021 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Reported changes in patient conditions to registered nurse or physician.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided emotional support to family members during difficult times.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Worked effectively in team environments to make the workplace more productive.
Home Health Aide Provider
Care Givers of America
Lancaster, PA
01.2021 - 03.2021
- Provided patients and families with emotional support and instruction.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Administered prescribed medications under direction from physician.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided companionship and monitored health condition of clients.
- Planned optimal meals based on established nutritional plans.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Managed patient transportation and appointment scheduling.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Provided emotional support and companionship to patients.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Educated patients and families on health care needs, conditions, and options.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted clients with bathing, dressing and incontinence care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Assistant Business Office Manager
Telepest
Lancaster, PA
05.2011 - 01.2021
- Answered phones using multi-line system and transferred calls to appropriate parties
- Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere
- Maintained office cleanliness and organization to promote productivity and positive customer experience
- Researched issues regarding billing and resolved problems to maintain customer satisfaction
- Established relationships with outside vendors by immediately responding to and remedying issues
- Coached and mentored newly hired employees to speed up onboarding process
- Directed and oversaw office personnel activities
- Monitored daily operations and implemented changes to ensure highest quality pest control for each client
Returns Processor
QVC
Lancaster, PA
09.2010 - 05.2011
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Managed product returns professionally and quickly to maintain customer satisfaction
- Maintained work area in clean and neat manner
- Consistently received 100% rate of customer satisfaction
- Processed customer payments quickly and returned exact change and receipts
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Built and maintained productive relationships with employees
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Scanned items quickly to keep lines moving and reduce overall wait time
- Processed returned items in accordance with store policy
- Prepared special orders for shipment
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NYSkills
- Client safety and first aid
- Care plan management
- Knowledge of state regulations
- Compassionate client care
- Behavior redirection
- MS Office
- Active listening
- Working collaboratively
- First Aid/CPR
- Problem resolution
- Communication
- Planning
Timeline
CNA
Genesis
03.2021 - Current
Home Health Aide Provider
Care Givers of America
01.2021 - 03.2021
Assistant Business Office Manager
Telepest
05.2011 - 01.2021
Returns Processor
QVC
09.2010 - 05.2011
High School Diploma -
Saratoga Springs High School
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