Paul Fitz
Rockville,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
The Salt Line
05.2023 - Current
- Managed budget implementations, employee reviews, training, and schedules
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
AGM / General Manager
True Food Kitchen
01.2020 - 05.2023
- Responsible for operating a profitable, customer service focused restaurant by fostering a culture of creativity, continuous improvement and intelligent decision making
- Motivated, trained, and disciplined employees to maximize performance.
- Conduct weekly/monthly/quarterly P&L reports in addition to weekly inventory.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
Wine Sales Representative
Quench Fine Wines
01.2017 - 01.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
Management Team
S.L.O Restaurant Concepts
01.2015 - 01.2017
- Established clear expectations and accountability measures for team members, resulting in increased performance levels.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Worked closely with Chef for winemaker dinners, menu development and tasting menus.
- Implemented training programs to develop team skills, resulting in higher employee retention rates and job satisfaction.
General Manager
Tullulahs
01.2013 - 01.2015
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor of Arts – Hospitality Management -
NYIT
Westbury, NY2011
Skills
- Hospitality professional with extensive experience in the development, growth and leadership of personnel Proven leadership skills and excellent work ethic for years through extensive customer service, sales and issue resolution Capable of working well under pressure, skilled in time management and conflict resolution
Timeline
General Manager
The Salt Line
05.2023 - Current
AGM / General Manager
True Food Kitchen
01.2020 - 05.2023
Wine Sales Representative
Quench Fine Wines
01.2017 - 01.2019
Management Team
S.L.O Restaurant Concepts
01.2015 - 01.2017
General Manager
Tullulahs
01.2013 - 01.2015
Bachelor of Arts – Hospitality Management -
NYIT
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