Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Flores

San Antonio

Summary

Dedicated and detail-oriented intake clerk with over five years of experience in healthcare administration and patient services. Proven ability to coordinate patient intake processes, educate patients and families on clinical care, and maintain HIPAA-compliant documentation. Skilled in effective communication, problem-solving, and team collaboration, with a strong foundation in medical terminology and clinical education. Demonstrated success in supporting discharge planning, managing referrals, and enhancing patient engagement in both home health, and clinical settings.

Overview

6
6
years of professional experience

Work History

Clinical Liaison

Superior Home Health And Hospice
San Andreas
06.2025 - Current
  • Delivered ongoing education to staff on evidence-based clinical care practices.
  • Participated in performance improvement initiatives to enhance patient safety standards.
  • Educated patients and families about disease processes, treatment plans, and medications.
  • Coordinated discharge planning activities, including home health services or skilled nursing placement.
  • Maintained communication with referral sources regarding admissions, discharges, and treatment changes.
  • Reviewed referrals for service appropriateness and resource availability.
  • Collaborated with healthcare professionals to ensure quality patient care.
  • Promoted positive interactions between organization and external referral sources.

Intake Clerk

Superior Home Health
San Antonio
05.2024 - 06.2025
  • Developed and nurtured strong patient relationships by resolving issues promptly and effectively.
  • Handled daily phone inquiries, addressing all patient needs efficiently.
  • Faxed and emailed physicians to facilitate specific requests and documentation.
  • Collaborated with social workers to enhance patient support systems.
  • Ensured strict adherence to HIPAA protocols to protect patient privacy.
  • Maintained accurate records and documented client data in company databases.

Personal Shopper

Shipt
San Antonio
07.2022 - 04.2025
  • Delivered items within specified timeframes to fulfill client needs effectively.
  • Achieved average of 20 orders daily through streamlined service delivery.
  • Assisted customers in selecting products tailored to individual preferences and requirements.
  • Adhered to established procedures for processing returns and exchanges efficiently.

Intake Clerk

Superior Home Health
San Antonio
11.2019 - 07.2021
  • Processed incoming client referrals for intake assessments while attending high school and working during holidays and throughout COVID.
  • Ensured confidentiality of client information in compliance with HIPAA guidelines.
  • Responded to client inquiries regarding services, program requirements, and related topics.
  • Updated and maintained accurate records of client information in the database.

Education

High School Diploma -

Judson High School
Converse, TX
06-2022

Skills

  • Clinical education
  • Care coordination
  • HIPAA compliance
  • Patient advocacy
  • Referral management
  • Healthcare collaboration
  • Patient engagement
  • Problem solving
  • Effective communication
  • Team collaboration
  • Medical terminology expertise

Timeline

Clinical Liaison

Superior Home Health And Hospice
06.2025 - Current

Intake Clerk

Superior Home Health
05.2024 - 06.2025

Personal Shopper

Shipt
07.2022 - 04.2025

Intake Clerk

Superior Home Health
11.2019 - 07.2021

High School Diploma -

Judson High School

Similar Profiles

CREATE PROFILE
Paul Flores
Want your own profile? Build for free at Resume-Now.com