Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Frye

Richmond,CA

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

9
9
years of professional experience

Work History

Assistant Community Manager

Bell Partners Inc.
04.2023 - Current
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Processed security deposit refunds.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Posted policies and rules in common areas for tenant review.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Assistant Property Manager

Greystar Property Management
01.2021 - 04.2023
  • As a seasoned Assistant community Manger I have Effectively managed and maintained a beautiful luxury apartment community with occupancy and its residents
  • I insure that I meet the financial objectives of the owner and management , and comply with all applicable regulatory standards and requirements
  • I help maintain the Occupancy at a optimum level of occupancy
  • Process timely and accurate move-ins, move-outs, recertification's and renewals
  • As an assistant I Processed resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
  • I help Direct maintenance team to implement maintenance programs and controls
  • Report property incidents, accidents and injuries in accordance with company policy
  • Resolve Resident issues and conflicts timely and in accordance with site guidelines
  • I Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
  • I help Direct the maintenance team to implement maintenance programs and controls
  • Report property incidents, accidents and injuries in accordance with company policy
  • Resolve Resident issues and conflicts timely and in accordance with site guidelines
  • Helping residents understand and sign their lease properly
  • Assist the manager maintain the office and keep tenant files organized and up to date.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Posted policies and rules in common areas for tenant review.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Collected and maintained careful records of rental payments and payment dates.


  • Responded to Common Area Maintenance (CAM) inquiries.
  • Completed annual rent calculations using housing database software.

Beauty Manager

Nordstrom
03.2019 - 02.2020
  • Built long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends
  • From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions
  • Gave honest, tactful feedback and guidance to customers on beauty products
  • Set and exceed company and personal sales goals while supporting the goals of the team
  • Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
  • Build and maintain strong vendor relationships to maximize business results
  • Manage the scheduling and execution of vendor events and promotions
  • Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning Beauty Sales

Beauty Supervisor

Macy's
07.2017 - 03.2019
  • Connects the business priorities to the daily activities of all associates
  • Understand how brand training, events and product strategies drive sales
  • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan
  • Understand product strategies by Quarter/Season and provide clear direction to drive sales
  • Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results
  • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance
  • Be a product educator and beauty enthusiast
  • Has advanced authority and expertise in a specific brand
  • Introduce customers to beauty products and build a rapport to identify hidden needs
  • Self-motivated to stay current on brand related product knowledge and beauty trends
  • Inspires teamwork to achieve sales goals and elevate the customer experience
  • Build trust and foster teamwork across the entire Beauty department
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back
  • Clearly model behavior and articulate activities that support elevating the customer experience
  • Leverage My Client
  • Provide outstanding service – whether that be in person, virtually or on the phone
  • Drive client acquisition through awareness and engagement in our Loyalty program
  • Models a curiosity to learn that drives both self and team development
  • Enthusiastic assistant seeking an administrative role to utilize organizational and communicational skills, with computer knowledge and multiple software
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Trained new staff in product knowledge and customer service protocols.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Barista Shift Lead

Starbucks
09.2014 - 07.2017
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Bachelor of Arts - Business Administration And Management

California State University - East Bay
Hayward, CA
05.2022

Associate of Arts - BUSINESS ADMINISTRATION

CONTRA COSTA COMMUNITY COLLEGE
Richmond, CA
04.2020

Skills

  • Payment Processing
  • Building Morale
  • Team Training
  • Administrative Ability
  • Deposit Accounting
  • Customer Relationship Management
  • Property Management
  • Client Correspondence
  • Vendor Management
  • Sales Support
  • Virtual Tours
  • Delinquency Monitoring
  • Resident Relations
  • Leasing and Sales
  • Community Organization

Timeline

Assistant Community Manager

Bell Partners Inc.
04.2023 - Current

Assistant Property Manager

Greystar Property Management
01.2021 - 04.2023

Beauty Manager

Nordstrom
03.2019 - 02.2020

Beauty Supervisor

Macy's
07.2017 - 03.2019

Barista Shift Lead

Starbucks
09.2014 - 07.2017

Bachelor of Arts - Business Administration And Management

California State University - East Bay

Associate of Arts - BUSINESS ADMINISTRATION

CONTRA COSTA COMMUNITY COLLEGE

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Paul Frye