Dynamic professional with extensive experience as a Behavioral Health Technician at Avenues Recovery Center, skilled in crisis intervention and patient observation. Proven ability to enhance client care through effective communication and conflict resolution, fostering a supportive environment that promotes recovery and well-being. Committed to maintaining high standards of documentation and compliance.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
Avenues Recovery Center
02.2025 - 06.2025
Assisted clients with daily living activities and therapeutic exercises.
Monitored patient behavior and reported changes to the treatment team.
Implemented individualized care plans under supervision of licensed professionals.
Maintained accurate documentation of client progress and incidents.
Ensured compliance with safety protocols and facility guidelines during activities.
Developed rapport with clients to foster a supportive therapeutic environment.
Conducted client rounds to check on residents.
Owner/Principal
Masterwork LLC
05.2015 - 12.2024
Developed comprehensive business strategies to enhance market presence and drive growth.
Established and maintained operational standards to ensure service quality and client satisfaction.
Mentored team members, fostering skills development and promoting a collaborative work environment.
Streamlined processes, improving efficiency in project execution and resource management.
Negotiated contracts with suppliers, optimizing costs while ensuring quality of materials.
Implemented customer feedback systems, enhancing service delivery and client retention rates.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Operations Associate
Denver Hybrid College DBA My Advance EDU
10.2022 - 02.2023
Assisted in coordinating daily operational tasks to support academic program delivery.
Managed student enrollment processes, ensuring accurate and timely data entry.
Collaborated with faculty to streamline communication and improve service responsiveness.
Supported inventory management by tracking educational materials and supplies.
Responded to student inquiries, providing information about programs and services offered.
Contributed to team meetings by sharing insights on process improvements and efficiency gains.
Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NH
09-2026
Skills
Active listening
Conflict de-escalation
Documentation skills
De-escalation strategies
Conflict resolution
Crisis handling
Patient observation
Rounds management
Substance abuse experience
Progress monitoring
Crisis intervention
Emergency response
Timeline
Behavioral Health Technician
Avenues Recovery Center
02.2025 - 06.2025
Operations Associate
Denver Hybrid College DBA My Advance EDU
10.2022 - 02.2023
Owner/Principal
Masterwork LLC
05.2015 - 12.2024
No Degree - Business Administration And Management