Paul Gallagher
Fort Worth,TX
Summary
Detail-oriented and driven to deliver success boosting results. Highly effective at promoting positive relationships. Take-charge professional, hard working, honest, and loyal.
Overview
24
24
years of professional experience
Work History
Director of Operations
Stockyards Hotel
Fort Worth, TX
05.2003 - Current
- Manage day-to-day operations to ensure success in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provide leadership and guidance to subordinate managers and supervisors.
- Maintain budgeting documents for accurate tracking of expenses.
- Review and approve contracts with vendors to ensure compliance with regulations and terms and conditions.
- Resolve customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Prepare detailed reports outlining operational results on a regular basis.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Always in public areas, using excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Insurance Agent
Yates and Associates
Fort Worth, TX
02.2000 - 05.2003
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Scheduled meetings with prospective clients to discuss available products and services.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Skills
- Excellent multi-tasker
- Strong written and verbal communication skills
- Problem-solving aptitude
- Confident decision-maker
Affiliations
- North Fort Worth Business Association board member.
Timeline
Director of Operations
Stockyards Hotel
05.2003 - Current
Insurance Agent
Yates and Associates
02.2000 - 05.2003
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