Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paul Galvao

San Lorenzo,CA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Service Manager

San Leandro Ford
San Leandro, CA
09.2018 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed staff scheduling and payroll functions for department personnel.

Service Advisor

McKevitt Volvo Cars
Berkeley, CA
01.2001 - 08.2018
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Upsold additional products or services when appropriate.
  • Participated in ongoing training activities related to automotive technology advancements.

Shop Manager

Earl Scheib Paint Body Roan Auto Paint
San Francisco, CA
10.1996 - 01.2001
  • Developed and implemented procedures for the efficient operation of the shop.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained high standards of customer service throughout the store.
  • Oversaw the recruitment, training and development of new staff members.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Resolved customer complaints promptly and professionally.

Education

Bachelor of Science - Business Administration With Finance Option

Cal State University
Hayward

Skills

  • Shift Scheduling
  • New Employee Hiring
  • Task Delegation
  • Trustworthy and Honest
  • Staff Management
  • Client Retention Strategies
  • Employee Relations
  • Workflow Management

Languages

Portuguese
Professional

Timeline

Service Manager

San Leandro Ford
09.2018 - Current

Service Advisor

McKevitt Volvo Cars
01.2001 - 08.2018

Shop Manager

Earl Scheib Paint Body Roan Auto Paint
10.1996 - 01.2001

Bachelor of Science - Business Administration With Finance Option

Cal State University
Paul Galvao